Amy York

Technology Help Desk Manager @New Hanover County Schools

IT🐦 DesignPresentation DesignerGraphic DesignerTech SupportCustomer ServiceHelp Desk SupportCustomer Success ManagerChat SupportAssistantAdministrative AssistantOffice AssistantCopywritingContent WriterProofreaderData EntryData Entry SpecialistTyping SpecialistData Entry AssociateDocument Processor

Experienced Technology Support Professional | Creative Problem Solver With over 20 years of experience in technology support for school systems, I specialize in optimizing digital tools and resources to empower educators and students. My expertise includes administering databases, learning management systems, and ticketing platforms, as well as crafting visually engaging SharePoint sites, graphic designs, and compelling copywriting. Passionate about creating efficient, user-friendly solutions, I thrive on challenges that bridge technology and education. Let’s connect and collaborate!

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Work Background

Information Technology Help Desk Manager

New Hanover County SchoolsInformation Technology Help Desk Manager

Nov. 2020Wilmington, North Carolina, United States

Technology Help Desk Coordinator

New Hanover County SchoolsTechnology Help Desk Coordinator

Mar. 2018 - Nov. 2020Wilmington, North Carolina Area

Technology Facilitator

New Hanover County SchoolsTechnology Facilitator

Aug. 2009 - Apr. 2018Promoted

County Computer Technician

Cumberland County SchoolsCounty Computer Technician

Nov. 2006 - Jun. 2009

Computer Lab Instructor K-8

Cumberland County SchoolsComputer Lab Instructor K-8

Nov. 2004 - Nov. 2006Crossville, Tennessee, United StatesComputer Lab Instructor & on-site Tech Support for a K-8 school.

Information Technology Assistant

Cumberland County SchoolsInformation Technology Assistant

Aug. 2003 - Nov. 2004Crossville, Tennessee, United StatesTechnology Assistant based at a Pre-K-8th grade school providing support for over 750 students and 60 staff.

Requests

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Personal Pitch

EdTech, Data, and Creative Solutions

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