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Work Background
SingularOpsFounder/Program and Project Manager
Jan. 2022Spain/Dominican RepublicFoster strategic business partnerships through internal and external relationship-building. Negotiate and approve contracts with distributors, suppliers, and external entities to optimise company relations. Lead budgetary and financial activities, implementing growth strategies for increased business and profits. Establish streamlined documentation and communication channels for seamless alignment across diverse business areas. Introduce tools to elevate collaboration in a remote work environment. • Identified and streamlined processes for improvement, enhancing operational efficiency.
• Played pivotal role in successful establishment of company, collaborating with CEO to define strategies, mission, goals, and operational frameworks.
• Developed robust foundation, ensuring robust implementation of working terms for long-term success.
IKEAProject Manager on Global operations
Jun. 2019 - Dec. 2021Madrid, Community of MadridEnsured client satisfaction by delivering high-quality project deliverables. Analysed and communicated with cross-functional stakeholders in IT, finance, commercial areas, HR, and CX. Facilitated consistent communication and feedback on processes at national and global levels, engaging with diverse functions and organisational levels. Responsible for updating the steering group and addressing issues as needed. • Successfully led major project resulting in significant improvements in productivity, efficiency, and cost reduction, achieving remarkable return on investment (ROI) within 9-month timeframe.
• Led strategies and investigations leading to innovative efficiency and productivity solutions in retail store.
• Crafted and maintained detailed project plans, outlining objectives, KPIs, technologies, schedules, and funding.
• Successfully transferred knowledge and implemented solutions across global store locations.
IKEA GroupRegional Customer Fulfilment Manager Central Europe
Aug. 2014 - Jun. 2019Sweden/SpainLed the implementation and oversight of customer fulfilment deliverables in a multichannel transformation programme across Germany, Austria, Switzerland, Belgium, and the Netherlands. Managed country preparations and launches of IKEA Sales Order Management (ISOM) systems, Customer Order Range (COR) projects, Multichannel Internal Returns projects, and Click and Collect solutions. Aligned processes with cross-functional teams, ensuring a cohesive approach across commercial, change and communication, distribution services, transport, and business solutions. Collaborated with HR to manage and motivate operational teams during an integrated change process. • Orchestrated international project for diverse cultures, successfully launching brand-new e-commerce business.
• Spearheaded rollout of online order systems in Czech Republic, Slovakia, and Hungary, ensuring seamless implementation and operational success.
IKEALogistics Manager
Sep. 2008 - Jul. 2014Madrid, SPAINManaged diverse projects in a cross-functional setting, including the establishment of a new goods management warehouse in Madrid. Implemented company-wide threshold KPI targets aligned with the business plan, ensuring strategic adherence. Improved communication between logistics and other stakeholders through regular review meetings and monitoring groups. Led the implementation of a three-year strategic plan to maximise warehouse capacity and ensure stock availability as part of a comprehensive stock strategy protocol. • Immersed in comprehensive learning of retail business, leading strategic reorganisation of logistics department.
• Elevated productivity and streamlined processes through effective efficiency process improvements.
• Initiated profitability, maximising logistics capacity and ensuring sustained efficiency in retail operations.
ALPHA FLIGHT SERVICESEquipment Supply Manager
Aug. 2006 - Jun. 2008Surrey, ENGLAND
EurestHead of Logistics
Jan. 2006 - May. 2006
Grupo Tompla Sobre Expres SlOperations, Logistics and Warehouse Manager
Sep. 2002 - Dec. 2005London, United Kingdom/Madrid, Spain
Grupo Tompla Sobre Expres SLLogistics and Warehouse Manager
Jun. 2000 - Jun. 2002Maidstone, United Kingdom
Grupo Tompla Sobre Expres SlLogistics and Planning Coordinator
Sep. 1997 - Jun. 2000London, United Kingdom
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