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Work Background
Trilingual CS Admin Assistant / Recruitment Specialist
Centurion Legal GroupTrilingual CS Admin Assistant / Recruitment Specialist
Aug. 2022United StatesCustomer Service, HR duties & recruitment
Research Recruiter
Neointel ResearchResearch Recruiter
Dec. 2021 - Jun. 2022São Paulo, Brazil- Market Research Moderator (for groups) - Recruitment - Communication with LATAM agencies
Pesquisas de Mercado
AGP PesquisasPesquisas de Mercado
Mar. 2021 - Mar. 2022Campinas, São Paulo, Brazil- Recruitment - Apply Filters
Columnist at CBN Radio
Cbn RibeiraoColumnist at CBN Radio
Dec. 2018 - Dec. 2022Ribeirão Preto, Sao Paulo, Brazilhttps://open.spotify.com/show/7JIlu2jVbqAcFS1TZmaft8?si=BoZYHPSxSye05StAQuJoRQ
Digital Communications Manager
Holland America LineDigital Communications Manager
Nov. 2018 - Apr. 2021Netherlands- Customer Service Excellence; - Guest complaints handling; - Digital Communication; - Devices Troubleshooting - Account and Revenue Reports; - Part of Hotel Administration on board maritime vessels; - Responsible for training and coordinate the helpers.
Internet Manager
Global EagleInternet Manager
Oct. 2015 - Oct. 2018Worldwide- Customer Service Excellence; - Guest complaints handling; - Communication - Troubleshooting - Account and Revenue Reports; - Part of Hotel Administration on board maritime vessels; - Responsible for training and coordinate the helpers.
Travel Agent
CVC ViagensTravel Agent
Jun. 2015 - Oct. 2015Ribeirão Preto, São Paulo, Brasil- Customer Service Excellence. - Pre and Post Sales; - Selling of personalized itineraries and packages.
Gerente de Relacionamento e Comercial
Pousada da MorenaGerente de Relacionamento e Comercial
Nov. 2014 - Jan. 2015- Temporary contract to increase the revenue; - Social Media Actions; - Trip Advisor recognition, from 3 to 4 stars and a half; - Customer Service Excellence; - Guest Satisfaction Analysis.
Costumer Service Trainer
Bem AtenderCostumer Service Trainer
Jun. 2013 - Jan. 2015- Elaboration and ministration of trainings in Customer Service; - Focused in Hospitality, but also requested from different segments for useful tools; - Social Media assistance and content editor.
Purser - Receptionist
Pullmantur CruisesPurser - Receptionist
Nov. 2009 - Sep. 2012Worldwide- Excellence in Customer Service; - Daily Reports (Technical problems, financial operations, Special requests, etc.); - Troubleshooting from any department; - Crisis Management; - Quotation and event agenda; - Ensure passenger immigration procedures and adaptation to the cultural aspects.
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