Aline Calache - Trilingual Customer Service Specialist / Recruitment Assistant, Centurion Legal Group

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Work Background

Centurion Legal GroupTrilingual CS Admin Assistant / Recruitment Specialist

Aug. 2022United StatesCustomer Service, HR duties & recruitment

Neointel ResearchResearch Recruiter

Dec. 2021 - Jun. 2022São Paulo, Brazil- Market Research Moderator (for groups) - Recruitment - Communication with LATAM agencies

AGP PesquisasPesquisas de Mercado

Mar. 2021 - Mar. 2022Campinas, São Paulo, Brazil- Recruitment - Apply Filters

Cbn RibeiraoColumnist at CBN Radio

Dec. 2018 - Dec. 2022Ribeirão Preto, Sao Paulo, Brazilhttps://open.spotify.com/show/7JIlu2jVbqAcFS1TZmaft8?si=BoZYHPSxSye05StAQuJoRQ

Holland America LineDigital Communications Manager

Nov. 2018 - Apr. 2021Netherlands- Customer Service Excellence; - Guest complaints handling; - Digital Communication; - Devices Troubleshooting - Account and Revenue Reports; - Part of Hotel Administration on board maritime vessels; - Responsible for training and coordinate the helpers.

Global EagleInternet Manager

Oct. 2015 - Oct. 2018Worldwide- Customer Service Excellence; - Guest complaints handling; - Communication - Troubleshooting - Account and Revenue Reports; - Part of Hotel Administration on board maritime vessels; - Responsible for training and coordinate the helpers.

CVC ViagensTravel Agent

Jun. 2015 - Oct. 2015Ribeirão Preto, São Paulo, Brasil- Customer Service Excellence. - Pre and Post Sales; - Selling of personalized itineraries and packages.

Pousada da MorenaGerente de Relacionamento e Comercial

Nov. 2014 - Jan. 2015- Temporary contract to increase the revenue; - Social Media Actions; - Trip Advisor recognition, from 3 to 4 stars and a half; - Customer Service Excellence; - Guest Satisfaction Analysis.

Bem AtenderCostumer Service Trainer

Jun. 2013 - Jan. 2015- Elaboration and ministration of trainings in Customer Service; - Focused in Hospitality, but also requested from different segments for useful tools; - Social Media assistance and content editor.

Pullmantur CruisesPurser - Receptionist

Nov. 2009 - Sep. 2012Worldwide- Excellence in Customer Service; - Daily Reports (Technical problems, financial operations, Special requests, etc.); - Troubleshooting from any department; - Crisis Management; - Quotation and event agenda; - Ensure passenger immigration procedures and adaptation to the cultural aspects.

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