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Work Background
GustoPayroll Specialist
Jul. 2023United States · Remote
Alight SolutionsHR Payroll Specialist
Dec. 2022 - Aug. 2023Texas, United States · RemoteI am responsible for handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
CenterPoint EnergyCustomer Service Representative
Sep. 2021 - May. 2022Remote · RemoteResolve billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries, and follows-up on customer accounts
Success Tax HelpCustomer Care Manager
Nov. 2019 - Jul. 2022Houston, Texas, United States · RemoteImproving customer service experience, create engaged customers and facilitate organic growth Taking ownership of customers issues and following problems through to resolution Setting a clear mission and deploying strategies focused towards that mission of the company. This role has been seasonal during TAX Season.
TMG Call Centers of AmericaAdministrative Assistant
Feb. 2017 - Dec. 2022Remote · RemoteI handle general office tasks and administrative duties, such as directing communications between colleagues and customers, organizing schedules and events, entering data, Social media chat, bookkeeping and maintaining office equipment. Contract and client acquisition.
Komplete Royalty Services LLCAdministrative Assistant
Jul. 2016 - Aug. 2020Houston, Texas, United States · RemoteAdministrator for small business
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