David Alex Sherf

Software Support Engineer Level 3

Senior Software AnalystLive event ticketing expert and customer experience analysis trends to improve patron sales via new technologyTutorSales & BizDevConsultingEntertainmentCustomer Success ManagerCustomer ResearcherSystem AnalystCustomer Care SpecialistService Quality ManagerComplaint Resolution SpecialistAssistantAdvisorOffice AssistantResearch AssistantDocument ProcessorProject CoordinatorITEducationQA EngineerProject ManagerTech SupportSecurity AnalystData AnalystCall CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorCall Center TrainerTechnical Support AgentCustomer ServiceHelp Desk SupportCase ManagerClient Relations SpecialistCustomer Retention SpecialistSoft Skills TrainerData EntryData Entry Specialist

David Alex Sherf is a seasoned Software Support Engineer Level 3 with over a decade of experience in delivering top-tier technical support and solutions. Renowned for his analytical prowess and customer-centric approach, David excels in troubleshooting complex software issues, being the Subject Matter Expert of the software we provided, and enhancing user experiences. At Tripwire Inc, he has spearheaded multiple initiatives to streamline support processes, reducing resolution times by 30%. David's passion for technology and commitment to excellence have made him a pivotal asset in driving client satisfaction and operational efficiency.

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Work Background

Senior Support Engineer

FortraSenior Support Engineer

Mar. 2022 - Mar. 2023Portland, Oregon, United States

Technical Support Engineer Level 3 Team Lead

TripwireTechnical Support Engineer Level 3 Team Lead

Mar. 2020 - Feb. 2022Portland, Oregon, United States

Technical Engineer Level 2

TripwireTechnical Engineer Level 2

Aug. 2017 - Jan. 2019Portland, Oregon Metropolitan Area

Technical Support Engineer

TripwireTechnical Support Engineer

Feb. 2016 - Aug. 2017Portland, Oregon Area

Product Support Specialist

TicketsWestProduct Support Specialist

May. 2014 - Jan. 2016Portland, OR

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Customer Experience & Creative Strategy Expertise

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Customer Experience & Team Leadership Expertise

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