Requests
5
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
AppleBusiness Expert Experience
Nov. 2020 - Jun. 2021Atlanta, Georgia, United StatesI provided remote support to the Business Team by managing leads and following up on accounts. I engaged Noth new and existing customers over the phone, effectively showcasing Apple's solutions. By leveraging my in-depth knowledge of business technology. I connected professionals and entrepreneurs with the right tools to successfully implement Apple solutions. Key Achievements:
- Excelled in phone-based interactions, improving the positioning of our business solutions.
- Demonstrated a strong grasp of business technology and Apple solutions, fostering effective client connections.
- Successfully matched business professionals and entrepreneurs with the most suitable Apple tools, enhancing their operations.
AppleSales Chat Tier 1 Retail Customer Care
Mar. 2020 - Nov. 2020Atlanta, Georgia, United StatesI boosted customer engagement and sales by actively listening and using empathetic communication, which helped me achieve a Quarter Net Promoter Score of 92. I consistently exceeded both sales targets and customer service benchmarks, offering tailored solutions that strengthened brand loyalty and satisfaction. Key Achievements:
- Maintained top performer status for nine consecutive months, excelling in both sales and customer service.
- Contributed to the development of innovative chat dialogue, enhancing customer experiences and generating positive feedback.
- Delivered timely and effective peer support, improving team knowledge and overall efficiency.
AppleExpert
Aug. 2019Atlanta, Georgia, United StatesI excelled in delivering customer-centric solutions and applying my extensive product knowledge in retail. I built strong relationships with customers, guided them through complex issues, and set a high standard for service. Supporting business clients remotely with tailored Apple solutions, I contributed to a high Net Promoter Score by delivering exceptional service and solving problems effectively. Key Achievements:
- Mentored Peers and Specialists to enhance team confidence and product proficiency.
- Communicated the Value of Apple Solutions effectively to business clients.
- Quickly Mastered New Apple Products, ensuring up-to-date expertise and smooth customer education.
- Maintained an Outstanding Net Promoter Score in the 90s by upholding a customer-first approach.
AppleSpecialist
Jul. 2018 - Mar. 2020Atlanta, Georgia, United StatesI provided thorough customer service solutions by focusing on identifying and addressing individual customer needs, ensuring their satisfaction and loyalty. I promoted excellence and adaptability in my customer service roles, showing a strong commitment to quality and continues improvement. Key Achievement:
- Developed and implemented tailored solutions to address specific customer needs, significantly boosting satisfaction and loyalty.
IKEAKitchen Planner
Jun. 2017 - Sep. 2018Atlanta, Georgia, United StatesI guided customers through every step of kitchen planning, ensuring a smooth transition from design to project initiation. I offered detailed consultations on product selection, layout options, and functional design, and provided precise measurements and specifications for accurate installations. My focus on customer satisfaction contributed to consistently high performance. Key Achievements:
- Named Employee of the Month in October 2017 for outstanding customer service and dedication. - Excelled in detail, ensuring that design elements and measurements accurately met customer expectations.
IKEACook Shop Associate
Nov. 2016 - Nov. 2017Atlanta, Georgia, United StatesI enhanced the customer experience at IKEA Cook Shop by delivering exceptional service and creating a welcoming environment. As an active member of the Diversity and Inclusion Team, I contributed to a diverse and inclusive workplace. I assisted customers with product selection and offered expert advice on cookware and kitchen accessories. Key Achievements:
- Played a crucial role in promoting diversity and inclusion, fostering a positive and equitable work atmosphere.
- Provided expert guidance on IKEA's extensive range of cookware, ensuring high levels of customer satisfaction and repeat business.
- Mastered product knowledge and store inventory, allowing for swift and accurate customer assistance.
The Irwin Street Market / ohmG Brands, LLCRetail Manager
Feb. 2013 - Apr. 2017Atlanta, Georgia, United StatesFocused on providing positive customer experiences, staff development, marketing, and
promotions for four corporate entities.
Adapted strong interpersonal skills to various situations with customers and staff.
The Home DepotAssistant Operations Manager
May. 2006 - Feb. 2013Atlanta, Georgia, United StatesExecuted core programs and strategies to improve customer service and inventory levels.
Recognized with numerous performance awards, including Platinum Awards for superior
customer service.
The Home DepotFrontend Manager
Jan. 2004 - May. 2006Atlanta, Georgia, United StatesManaged a team of over 50 associates, responsible for staffing, training, development, and
mentoring.
Achieved highest customer service metrics within Mid-South District.
The Home DepotHuman Resource Manager
May. 2000 - Feb. 2004Atlanta, Georgia, United StatesOversaw recruiting, hiring, training, and development as the in-store human resources
representative.
Led customer service training to ensure consistency when employees assisted customers on
the sales floor.
Reduced employee turnover from 22% to 9% during the first year in this position.
The Home DepotOffice Supervisor, Accounting Supervisor, Customer Service Supervisor, Return Associate
Jun. 1989 - May. 2000Atlanta, Georgia, United States
Intch is a Professional Networking App for the Future of WorkSee more people like Anthony on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
559792 people
18
Technologist, Project/Program Manager
17
Assistant manager
16
Customer service specialist
177813 people
17
Sr Director, Customer Support
21
Technical Support Engineer - L2 @ Axis Communications / 2N
15
Founder & Integrative Nutrition Coach @ RENEW with Caroline