Coca-Cola HBCIT Director Switzerland
Jan. 2009 - Jan. 2013SwitzerlandResponsibility :
Lead and represent all IT in Switzerland including managing Enterprise IT Strategy; focus on maximising quality, standards, SLAs, value, and impact of IT services. Direct development and implementation of IT Business Plan. Introduce new and leverage existing business solutions. Provide security and audit management (SOX). Implement Coca-Cola Hellenic Group strategy and standards in support of country business strategy. Manage, develop, coach, motivate, and lead cross-functional team in delivery of sustainable solutions. Oversee project managers and vendors. Achievements:
• Increased and stabilized IT Service Level from 70% to 90%, while eliminating 25% of IT OPEX • Drive complete redesign of organization's process landscape, spearheading implementation of SAP; achieved seamless go-live within strict time, cost, and quality requirements with 0% business attrition.
• Established continual improvement and value exploitation culture to utilize fully highly integrated SAP environment, improved cross-functional communication
• Implemented VMI, MES, WHM, and CTI/CRM, outsourced 24x7 Help Desk, outsourced Cold Drink Operation, migrated EDI, and rolled-out SFA company wide.