ServiceBenchSenior Director, Product Management
Sep. 2006 - Mar. 2009Managed a team of highly skilled Software Product Managers, Product Architects, and Business Analysts, with overall responsibility for a product suite of on-demand, web-based SaaS solutions. Key Projects & Achievements: ¥ Fully accountable for the entire SDLC process, including standards and methods.
¥ Created a cross-team task force of mid-level managers from multiple departments to improve communication, created training opportunities, and facilitate process improvement efforts in order to increase productivity and quality while reducing time to delivery. ¥ Led a key software re-platform project, including the development of new user interface standards and processes and procedures for documenting old, undocumented system functionality for easy portability to a more commonly used architecture. Reduced maintenance costs and facilitated standardization within development, customization and configuration points for faster implementations.
¥ Successfully led initiative to internationalize and localize software suite in Canada, Latin America and the EU; laid the groundwork for Asia (including multi-byte language capabilities).
¥ Successfully managed the implementation and deployment of a third-party OLAP business intelligence solution in three months.