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Work Background
Cambay Healthcare, LLCVice President of Recruitment & Client Services
Aug. 2023 - Mar. 2024Houston, Texas, United States• Leading a team of 150 plus recruitment specialists and leaders globally in India acquiring new talent for the Healthcare vertical while reviewing margins, market analysis, and delivery trends.
• Managing and overseeing 30 MSP's for Heathcare with a team of 8 Account Managers in alignment to our clients both onshore and offshore in India. • Recommended and rolled out getting the company in profit status September and into December; Compliance Offshore, review of rate cards and pay rates, adjusting margin and margin calculator, aligning clients, and downsizing. Outcome: profit status, 44 to 12 for AHSA, 1 out of 12 for Stability, near perfect Scorecard for AYA.
• Discuss the progress of team production goals, and design and implement strategies to overcome performance challenges and company staffing brand penetration rates. Teams to include Sales Operations, Legal, Contracting, Client Support, Field Services, etc.
• Leverage resources, policies and structure to staff and develop engaged teams to achieve strategic and financial goals with the largest return on investment, overhauling employee development and engagement.
• Promote diversity in the workplace and ensure recruiting strategies attract diverse candidates.
• Design and executive recruiting strategies to attract, evaluate and hire qualified candidates. • Assist managers in the assessment and evaluation of candidates while executing a talent strategy focused on the needs of the business along with overseeing and improving overall candidate experience.
• Proactively identify and address hiring needs, while organizing recruitment events to establish a strong employer brand.
• Research and recommend new sourcing tools and recruiting software (e.g. ATS).
• Oversaw the Compliance Department both Onshore and Offshore, JCC Certification in March.
Cambay Consulting LLCDirector of Recruitment IT Consulting
Jul. 2023 - Aug. 2023Houston, Texas, United States• Worked closely with hiring managers in various departments to define recruitment needs and plan the hiring process.
• Developed and coached the team on pre-close, compliance and hand-off with the proper communication skills. • Assess the recruitment, selection, hiring, onboarding, and orientation process through an equity lens and consult with leaders across the organization. Develop and implement recruitment strategies along with metrics, goals and KPIs.
KellyDirector of Recruiting
Jan. 2022 - Mar. 2023Professional & Industrial: Finance, Call Center, Oil & Gas, Autos• Oversaw 3 Recruiting Managers, 4 Team Leads and 31 Recruiters: Finance, Insurance, Oil & Gas and Logistics.
• Provided expert consultation and guidance to create best-in-class recruitment strategies, programs, policies, and practices along with Performance Management Programs for the recruitment team.
• Created a “Best-In-Class” Recruitment Team in the direction and execution for the fulfillment of meeting KPI’s.
• Led a team of Recruiting Managers and Recruiters to ensure they had a deep knowledge of their business lines while developing and maintaining specialized recruiting strategies that aligned with the business needs and goals.
• Maintained and drove increased operational efficiency: analyzing opportunities for improvement, managing employee productivity and capacity, ensuring processes are adopted and improved when necessary. • Fill rate the beginning of the year per recruiter was 4.9% and 6.4% by July, starts per head 4.6% and by July 6.2%, team performance 46% to goal and by November was 86%; 128% team performance and financial goals for 2022.
• Lead role in establishing the above goals by rolling out weekly activity trackers, performance trackers, monthly performance management, and daily goals meetings with entire recruitment team per client’s business line.
• Partnered with team members across Professional & Industrial business unit and met with clients as needed to ensure recruiting plans were mapped to client culture and workforce planning objectives for all business operations.
• In conjunction with account management, met with external customers to understand their trends and challenges and consulted on leading edge fulfillment strategies to meet their KPI’s; ATS Bullhorn, Salesforce, WANTED Analytics, and Talent Neuron.
KellyRecruiting Manager (High Volume)
Mar. 2019 - Dec. 2021Nationally: Global Technology Solutions/Retail & Consumer Goods/Finance/Call Center• Provided centralized recruitment focus and direction to the recruiters, operations, and support staff within market, region, and nationally for strategic recruiting plans on high margin accounts; ATS Bullhorn and Salesforce, and Social Media Platforms (Twitter, Facebook, Instagram).
• Developed and implemented strategic plans, understanding corporate goals, metrics, coaching/counseling, development of internal staff, and interaction with customers, all designed to increase the effectiveness and efficiency of the recruitment staff while demonstrating skills in problem solving, teambuilding and leadership.
• Managed and developed 55 Recruiters focused on Finance, Insurance, Call Center, Retail, Light Industrial, and Manufacturing.
• Contract recruiting with full desk experience at a national level along with temp-to-hire full desk experience at a national level with 25% direct hire.
KellyBranch Manager (High Volume)
Sep. 2014 - Mar. 2019St. Cloud, MN and Arden Hills, MN• Effectively ran 25 MSP’s: Fieldglass, Beeline, IQ Navigator.
• Contract recruiting with full desk experience at a national level along with temp-to-hire full desk experience at a national level with 25% direct hire.
• Met and exceeded financial targets (sales, fees, gross profit, contribution, and hours); 2.5M to 3M year-after-year.
• Managed P&L’s, budgets, and forecasting; selected, trained, and developed recruiters and monitored performance to achieve business results along with lead the team in business development, service delivery, customer, and employee retention, recruiting, and expense management (e.g., workers’ compensation and unemployment compensation). • Built and maintained relationships with key customers and business leaders in the community as well as local, regional, and corporate management while reviewing and monitored business needs to ensure maximum profitability while effectively identifying and resolving customer and employee issues while meeting KPI’s, all high-volume staffing.
• Staffed for Finance, Insurance, Call Center, Healthcare, Banking, Light Industrial, Manufacturing, Oil & Gas, Logistics, Warehouse, Retail and Consumer Goods, and Food Manufacturing.
• Aligned screening packages to clients: SSTC, First Advantage, Orange Tree, Verifications and Sterling; 360 desks.
• Technical Skills and Platforms: Fieldglass, IQ Navigator, Zoom, Google Suites, Facebook, and Salesforce.
Cold Spring GraniteRegional Sales Manager
Feb. 2012 - Dec. 2012Cold Spring, MN• Recruited to complete a business analysis within 6 months for undeveloped sales territory lacking in basic contact data and sales operation tools; create a CRM marketing procedure utilizing extensive cold calling and developing vertical marketing to reach the highest contact performance among all sales executives. Not only hitting the deadline but making it successful.
• Developed Marketing and Business plans in 7 states for their Account Management Team among their divisions.
Atlas Staffing IncSenior Account Manager
May. 2011 - Feb. 2012St. Cloud, MN• Managed placement of temporary, temp-to-hire, and contract positions at 50 per week. • Strong sales professional skilled in Cold Calling, Relationship Building, Ream Building, Internet Recruiting and Sourcing.
Crossfield DiscoveryDirector of Sales Marketing
May. 2008 - Jan. 2010Vienna, VA• Designated for the selection and implementation of a customer relationship management software tool (SalesForce.com) to help manage and organize all sales and bookings for the company. Improve team’s overall performance by pioneering more effective marketing campaigns, processes, and production reports. • Managed and planned objectives determined strategies and implemented streamlined methods: Staff (recruit, train, and support and mentor individuals) Direct: organize, coordinate; and evaluate results of individuals and programs, procedures, and policies. • Introduced the new E-Discovery Software Tool to Litigation Departments in Law Firms Nationwide.
Document TechnologyAccount Executive
Jan. 2008 - May. 2008Washington, DC• Consulted with clients to discuss their E-Discovery needs, as well as prospective clients to demonstrate solutions to their needs; within 30 days closed a $750,000 contract with one of the largest Law Firms in D.C.
• Strengthened company’s local and regional customer relationships by increasing customer satisfaction through the coordination and delivery of exceptional customer service.
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