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Work Background
Thermo Fisher ScientificSenior Business Analyst, Digital Asset Delivery
Mar. 2022 - Mar. 2024Greater Pittsburgh RegionEmpowered teams and ensured business partner success through digital transformation initiatives. • Led the implementation and onboarding of 10+ business partners onto our platforms, fostering smooth integration and adoption.
• Owned all aspects of system operations, encompassing business partner onboarding, application configuration, upgrade monitoring, and production support, ensuring efficient and seamless functionality.
• Bridged the gap between internal teams and business partners, provided consultative guidance and influencing strategic decision-making.
• Championed the internal business partner experience, collaborated with stakeholders to prioritize issues and exceed expectations.
• Proactively anticipated roadblocks, identified future requirements, and proactively addressed business partner needs for sustainable post-launch success.
• Advocated for standardization through the implementation of efficient methodologies that streamline processes for both teams and customers.
• Navigated challenges creatively, partnering effectively with stakeholders to overcome obstacles and mitigate risks.
• Cultivated strong, positive relationships with peers, stakeholders, and partners, establishing myself as a reliable and credible resource.
• Collaborated seamlessly with diverse teams and business partners to translate business needs into high-quality technical solutions.
• Effectively managed and prioritized workload, juggling multiple projects while maintaining optimal prioritization.
• Fostered continuous improvement by analyzing existing systems, keeping abreast of emerging technologies, and proposing innovative solutions.
• Provided comprehensive support for deployed systems, including monitoring, troubleshooting, and collaboration with colleagues and vendors to resolve platform issues.
• Offered guidance on both short-term mitigation strategies and long-term solutions to address ongoing challenges.
Thermo Fisher ScientificSolution Owner, Digital Asset Management
Aug. 2018 - Mar. 2022Greater Pittsburgh AreaSuccessfully led the integration of the Chemicals business onto our flagship website, fostering user adoption and streamlining document delivery. • Championed the migration of manufacturing sites and users, promoting platform adoption and faster document delivery.
• Advocated for holistic solutions, ensuring all business aspects are considered and siloed approaches are avoided.
• Identified and resolved data discrepancies for accurate product information delivery.
• Trusted resource for document escalations, ensuring ongoing support and accuracy.
Thermo Fisher ScientificProduct Owner, Digital Asset Management
Jan. 2018 - Aug. 2018Greater Pittsburgh AreaProduct Owner for the enterprise digital asset management tool. • Led team through platform upgrade as well as solutioning needs for the tool as it related to the downstream application integrations.
• Created the strategic vision for a new specialty asset management tool for quality documents.
Thermo Fisher ScientificBusiness Analyst, Digital Technology Delivery
Mar. 2015 - Jan. 2018Greater Pittsburgh AreaEnsured all areas were aligned for sucess of launch of enterprise initiatives. • Managed product SKU analysis in order to ensure correct display of products, reccomended SKU reassignment for duplicate SKUs and consolidation of duplicate products.
• Part of 3 BA team which oversaw the initial implementation of OpenText Media Manager (OTMM) as our Digital Asset Management (DAM) solution. • Collaborated with stakeholders to develop new document taxonomy for use across flagship websites. • Developed new metadata models and security configuration for new system. • Provided strategic guidance for eventual consolidation of legacy DAM systems into our new tool. • Directed migration of legacy DAM systems to ensure minimal data loss and assignment to correct new taxonomy.
Thermo Fisher ScientificBusiness Analyst Consultant
Jul. 2014 - Mar. 2015Greater Pittsburgh AreaPrimary Business Analyst throughout implementation and launch of acquired brand of wholly regulated specialty diagnostics products web presence. • Provided guidance for catalog curation and configuration into new Product Information Management (PIM) system, hybris. • Worked closely with developers to setup and customize templates within AEM for web maintenance by brand's web admin. • Led integration of AEM DAM and back end systems including MasterControl to deliver quality documents to customers.
HighmarkBusiness Technical Analyst
Nov. 2012 - Dec. 2013• Primary analyst working on large complex cross-functional project to enhance user experience with all claims and spending account related interactions on website
• Generate business requirements, supplementary design specifications, process flow diagrams and other items as needed
• Collaborate with systems analysts, developers, application and business architects to construct solutions in support of project business needs
• Coordinate with design firm, user experience staff and marketing staff to update websites to a new responsive design model
• Update documentation standards to work with new responsive design model. • Participate in market and user research sessions with design firm partner
Apostrophe TechnologyOwner/Web Designer
Oct. 2012 - Mar. 2020Greater Pittsburgh AreaWeb Design and Development utilizing HTML, CSS and related technologies. Creating responsive websites.
ConsultUSABusiness Systems Analyst, National Real Estate Information Services
Apr. 2012 - Nov. 2012• Established library of model documents, templates, and other reusable knowledge assets.
• Develop and implement procedures for ongoing web site revision.
• Create or review technical design documentation to ensure the accurate development of solutions.
• Document specifications for tools or systems, including user interface design, spreadsheets/reporting, or outputs.
• Collaborate with development teams to discuss, analyze, or resolve usability issues.
• Define the goals of the system and devise flow charts and diagrams describing logical operational steps of programs.
• Expand or modify system to serve new purposes and improve work flow.
• Meet with department heads, managers, clients and users on project proposals and technical issues to assess needs and elicit requirements.
HighmarkBusiness Technical Analyst, Web Delivery Strategic Operations
Jan. 2009 - Apr. 2012Subject Matter Expert for Highmark's Member portals. • Responsible for ensuring all functionality is maintained and all new projects added are compatible with all existing features and functionality.
• Analyzed user needs and software requirements to determine feasibility of design within time and cost constraints. • Developed requirements for transactional web applications, prepare electronic commerce designs and prototypes, such as storyboards, mock-ups, and other content.
CIBER, Inc.Business Quality Analyst - Highmark
Jun. 2007 - Jan. 2009Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
Develop and direct software system testing and validation procedures, programming, and documentation.
LSI - Fidelity National FinancialDispute Analyst
Feb. 2005 - Jul. 2006Organize and develop training procedure manuals and guides for new employees at new location.
Prepare written reports of investigation findings.
Analyze appraisal data to detect irregularities and fraud.
Direct orientation and training for employees of newly established Pittsburgh
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