Alice Wamugunda - Retail Store Manager, Beside Group

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Network Power<100 people

Roles

🐦100%

Design

🧮100%

Education

Geos

🇫🇷100%

France

Work Background

Beside GroupCluster Manager

Dec. 2021United Arab Emirates•Proven ability to analyze sales data (sell-through reports) and implement strategies to achieve Key Performance Indicators (KPIs) across stores. Demonstrated success in collaborating with various teams (management, merchandising, planning, and logistics) to develop and execute sales initiatives for underperforming product lines. •Expertise in implementing procedures to minimize stock losses through accurate receiving, comprehensive security tagging, and proper product coding. A track record of cost reduction through initiatives like "Reuse & Recycle" campaigns. •Skilled at analyzing competitor strategies to identify both threats and opportunities. Leverages Pinko and Diesel Kids' unique selling points to develop proactive sales strategies that ensure a competitive edge. Generates insightful reports for management, proposing data-driven solutions to stay ahead of the market. •Creates and oversees the execution of visually appealing displays •Designs and delivers training programs to enhance staff proficiency in customer service, sales techniques, product knowledge, key performance indicators (KPIs), and company policies. •Utilizes the Performance Development Plan (PDP) to recognize and cultivate high-potential employees for future leadership roles. •Facilitates daily team meetings to acknowledge top performers, analyze sales data, disseminate new information, and foster team enthusiasm through motivational strategies. •Offers regular and immediate feedback and coaching to ensure teams consistently deliver exceptional customer service and build strong client relationships. •Organizes regular team-building activities to promote collaboration, communication, and a sense of belonging, resulting in a more unified and productive team. •Collaborates with the Area Manager and HR to conduct performance evaluations for employees. •Participates in investigations of disciplinary matters and administers warnings, ensuring compliance with HR policies and legal regulations.

Majid Al FuttaimDepartment Manager

Sep. 2017 - Oct. 2021Dubai, United Arab Emirates• Led a team of sales consultants, motivating and coaching them to achieve departmental sales and revenue targets for the entire Crate and Barrel product portfolio and work closely with various teams (management, merchandisers, and planners, vendors) to bring forth strategies that would boost sales performance for slow sellers. • Manage daily sales floor operations, monitor staff communication with customers, and provide coaching to enhance customer satisfaction and achieve sales targets. • Collaborate with the logistics team to resolve post-delivery customer issues and ensure timely information on product availability before processing orders. • Overseeing competitor activity tracking to identify strengths, weaknesses, threats, and opportunities. Reporting competitor analysis with suggestions and solutions to management. • Implementing a customer lead log demonstrated my understanding of the importance of follow-up and communication. Building a B2B customer base of home designers showcases my initiative and ability to develop new sales channels. •Empowering sales consultants by giving them exposure to inspiring displays and up-to-date product training. •Helped new team members integrate smoothly and become productive quickly by providing structured onboarding process with training and support •Recognizing top performers, sharing updates, and incorporating energizers kept the team informed, motivated, and set a positive tone for the shift. •Coordinating training on a new home design application shows my commitment to upskilling the team and improving customer service by offering design solutions. •Developed departmental and store-wide policies for efficient operations. This included guidelines for handling cash, inventory management practices, or customer service protocols. •Instill a customer-centric approach in your team. Addressed customer concerns promptly and professionally. Found solutions and took corrective actions to prevent similar issues in the future.

Al Tayer GroupDepartment Supervisor

Jun. 2015 - Sep. 2017Al Barsha 1, Dubai, United Arab Emirates• Demonstrated a proven ability to achieve and exceed sales targets through effective leadership and goal setting. • Cultivated a high-performing sales team through coaching, mentoring, and implementation of motivational programs. • Implemented data-driven strategies to analyze sales performance, identify trends, and develop corrective action plans to improve results. • Managed floor operations and staff interactions with customers, ensuring a customer-centric approach to drive loyalty and growth. • Streamlined day-to-day operations by introducing standardized procedures for lost sales recording, product repairs, and store opening/closing routines • Conducted regular competitor analysis, identifying market opportunities and potential threats, and formulating effective action plans to maintain a competitive edge • Fostered a collaborative environment through participation in departmental meetings, facilitating open communication and feedback exchange. • Provided ongoing coaching and training to the sales team, equipping them with in-depth product knowledge, selling skills, and exceptional customer handling techniques. • Facilitated team huddles and performance reviews, offering constructive feedback, celebrating accomplishments, and driving team motivation. • Contributed to team-building activities to cultivate a shared vision, build strong working relationships, and achieve departmental objectives.

Al Tayer GroupSales Consultant

Jul. 2014 - May. 2015Dubai• Responded promptly and courteously to customer inquiries about housewares, furniture, and services, ensuring accurate and informative answers. • Maintained detailed customer lead logs and lost sales files. Proactively updated customers on product availability, leading to recovered sales opportunities. • Prepared comprehensive sales reports for the furniture department. Analyzed and presented sales figures and subclass performance to the sales team. • Oversaw day-to-day shop floor operations, ensuring the team delivered consistently high standards of customer service by providing prompt, courteous, and professional assistance. • Actively participated in the implementation of action plans to achieve predefined sales targets and business KPIs. • Gathered and analyzed customer trends, information, and feedback. Provided strategic recommendations to management based on these insights.

Al Tayer GroupSales Advisor

Nov. 2012 - Jun. 2014Al Barsha 1, Dubai, United Arab EmiratesInteract with customers to provide information in response to inquiries about home wares products or services. Resolved customer problems and ensured satisfaction. Involved in maintained store standards at all time. Provided exceptional customer service. Support innovative sales, marketing, and customer service strategies but in place resulting in an increased profit margin. Engage with customers and encourage purchase of additional products or services Maintain customers log and contact them when there is sale or promotion

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