Jayme Estrada - SVP Service, InsureTech SaaS organization

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Work Background

RentalGuardian.comSVP of Customer Experience, Communications, Claims & Products

Jan. 2020Product Innovation, Development, and Management. Client Services Leadership and Management Claims System and Relationship Management

RentalGuardian.comSVP Customer Experience & Communication

Jan. 2019Pawleys Island, South Carolina

RentalGuardian.comSVP Support and Service

Jan. 2017RentalGuardian.com SaaS makes it simple for those in the travel tech, property management and online travel markets to offer travel and property protection products to their guests, travelers and tenants. RentalGuardian.com is a cloud-based software and application services system that provides a single-source web-based platform for housing property owners and managers to deliver a range of asset and revenue protection products and services. Our Recommended Platform Providers offer solutions including property protection programs, travel protection and trip cancellation coverage, credit-checking, renter qualification, security services, and damage mitigation. RentalGuardian’s innovative systems platform enables complete Customer-to-Manager-to-Provider integration, automating order processing, coverage document fulfillment, claims submission, and payment processing. Providers offer and Customers enjoy unique products and solutions, and property Managers and Owners gain a powerful automation tool for improving protection, service response, and customer satisfaction.

AFADOwner

Jan. 2010 - Jan. 2020AFAD is a single location for businesses to have a strategic partner to help find and create strategic solutions to resolve business needs. Regardless of the length of time you have been in business, AFAD can help find a solution for your needs and budget. Streamline processes with the latest Technology. Pairing of Virtual Assistants Business Analysis and Consulting Website Development Distributed Workforce Customer Service Solutions

Listing BridgeContracted Consultant

Jan. 2014 - Jan. 2015

Perfect Auto DetailConsultant/Director of Operations

Jan. 2013 - Jan. 2015Falls Church, VAPerfect Auto Detail "QUALITY FIRST" • Responsible for the day to day operations • Created Human Resource structure for company • Created Application System for invoicing o Elimination of extensive data entry o Creation of Paperless environment o Decreased expense of $67,000 in first year • Implementation of Inventory Application System o Saved company $150,000 in first year in over use, over charge, and tracking • Project Management o Acquired Development team o Managed software development from implementation o Reviewed and Managed Timeline to meet strategic deadlines o Tested and diagnosed issues and determined solutions • Operations o Management of satellite 13 locations o Creation of Client Contracts including Addendums and renegotiation o Financial (QuickBooks)  Accounts Payable and Accounts Receivable  Reconciliation, Tax Preparation and basic accounting  Payroll (Monthly, Biweekly, and 1099) o Human Resources  Coordinated set up of online Human Resource system  Recruiting, On-boarding, Benefit Management, Employee Retention  90+ employees o Improved training process

Support ServicesDirector of Support Services (Consultant)

Jan. 2012 - Jan. 2013Las Vegas, Nevada Area• Administered structure for company o Implementation  Hierarchy – Organizational Chart  Business Analysis  Implementation Human Resources Structure  Quality Review and Assurance  Layoffs and Disciplinary actions o Executive Board Member o Acquisition management o Project Management o Directly managed the Customer Service department