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Network Power<100 people
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Marketing
✔️100%
IT
📝100%
Influencer or Blogger
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Work Background
Educational Support Manager
Juventud y CulturaEducational Support Manager
Jul. 2024Greater Madrid Metropolitan AreaStrategically lead international academic partnerships across Europe and North America. Manage exchange programs and cross-border education pathways, while advising families and stakeholders on global mobility options. Deliver crisis resolution and intercultural mediation with precision across multiple time zones. Develop KPIs, budgets, and data reports for international audiences.
Journal Specialist
FrontiersJournal Specialist
Nov. 2022 - Jun. 2024Madrid, Community of Madrid, SpainDesigned and led editorial learning frameworks for international teams. Delivered internal training solutions aligned with organizational goals. Collaborated with cross-functional partners to improve editorial quality and operational efficiency. Monitored training impact metrics to inform strategic adjustments.
Client Services Advisor
LoeweClient Services Advisor
Jul. 2021 - Oct. 2022Madrid, Community of Madrid, SpainDelivered outstanding client service across Europe and Asia, handling high-value customer interactions with professionalism and cultural fluency. Proactively resolved issues and provided swift, tailored solutions that elevated both client satisfaction and brand loyalty. Collaborated with internal teams to refine processes and ensure a seamless service experience. Created multilingual training content and performance-enhancing strategies that empowered global service teams. Contributed directly to increased sales and consistently exceeded Client Service Center (CSC) targets through client engagement and operational excellence.
Event Management Specialist
Kizomba Open FestivalEvent Management Specialist
Oct. 2017 - Jun. 2025Madrid, Community of Madrid, SpainDirected operations for two of the Iberian peninsula´s largest multicultural festivals, engaging participants from 30+ nationalities. Led global outreach, partnership development, and experiential programming. Introduced innovative event formats that merged cultural immersion with learning. Oversaw risk mitigation strategies and team coordination.
Online English Language Teacher
Cambly Inc.Online English Language Teacher
Aug. 2017 - Jun. 2021EMEADelivered personalized instruction to students across EMEA, using adaptive methodologies and culturally nuanced content. Developed microlearning modules and mentored fellow educators in engagement strategies and platform tools. Specialized in remote facilitation and learner-centered design.
Auxiliar de Conversación
Ministro de EducaciónAuxiliar de Conversación
Aug. 2016 - Sep. 2021Madrid Area, SpainLed English department operations in a public education setting. Directed curriculum alignment, assessment development, and faculty onboarding. Facilitated professional growth initiatives for educators, while fostering academic excellence within national education standards.
Foster Care Home Development Supervisor
BCFS Health & Human ServicesFoster Care Home Development Supervisor
Dec. 2015 - Aug. 2016San Antonio, Texas AreaDesigned training and outreach programs for foster care providers across diverse communities. Ensured compliance with federal guidelines and managed stakeholder communication. Conducted bilingual training sessions and supported program development for long-term impact.
Assistant Team Lead
BCFS Health & Human ServicesAssistant Team Lead
Aug. 2014 - Dec. 2015San Antonio, TexasLed training, supervision, and quality assurance within federally regulated emergency response operations. Managed escalated cases, ensured accurate documentation, and maintained call center protocol compliance.
Bilingual Program Manager
The Wilkinson CenterBilingual Program Manager
Oct. 2011 - Aug. 2014Adult EducationAs a Bilingual Program Coordinator, I oversaw the implementation of the Bilingual Adult Education Program. Collaborated with the Board of Directors and administration to provide an adult education program to meet the requirements of the community. I evaluated and applied for various grant options at the local, state, and national level. Managed budget, grant review, and reporting while assuring that student advisors and teachers fulfil the needs of students.
Family Advocate
HeadStart of Greater DallasFamily Advocate
Feb. 2011 - Jul. 2011West GarlandIn this role, I evaluated individual familial needs to ensure successful approach to early childhood development. Created and successfully executed a bilingual parental involvement program that included monthly development workshops for addressing an array of educational topics.
Regional Coordinator
Association of Farmworker Opportunity Programs (AFOP)Regional Coordinator
Jul. 2009 - Aug. 2010Michigan/OhioAs a Regional Coordinator, I performed social justice advocacy work focused on addressing the inequities of child labor laws within the agricultural industry in the United States. Developed local community coalitions bridging the gaps between farm working communities, governmental leadership, and other business leaders.
Coalition Coordinator
Drug Prevention Resources, Inc.Coalition Coordinator
Oct. 2008 - Jul. 2009Dallas County, Texas, United StatesIn this role, I developed and coordinated 3 substance abuse coalitions across the North Texas community simultaneously, creating awareness through organic community building. Successfully met and exceeded grant requirements as well as seized opportunities for the development of funding sources.
Community Liaison
Dallas Independent School DistrictCommunity Liaison
Dec. 2006 - Oct. 2008Dallas, Texas, United StatesSpecialized in development and coordination of community-wide programming, centralized on the improvement of partnerships, and parental involvement as well as focused on meeting the needs of the whole child.

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