Yolima Borbon - Fraud Prevention Manager, Itau

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Work Background

Itau ColombiaFraud Risk Prevention and Investigation Manager

Jun. 2018 - Mar. 2024Bogotá, Colombia · HybridLead the fraud prevention and investigations team, offering guidance, leadership, and development to the team. Serve as an intellectual advisor to anti-fraud areas and teams to improve performance, quality, and accuracy. Manage and supervise the contract with AI business partners, Create and implement processes and systems in the app onboarding process. Know the requirements and evaluate the projects of the different units. Maintain ongoing observation to make sure the objectives are fulfilled in accordance with the suggested metrics. Responsibilities • Oversee and implementation of fraud strategy, policy and project. • Support and lead projects focused on improving the effectiveness of business process with fraud vision • Review with stakeholders and managers about opportunities for improvement, measure, analyze current business process. • Ensuring compliance intérnal and externas laws • Verify the precision and integrity of data signals, asses user behavior, and apply analytical tools to spot departures from expected lawful activities.. • Provide counsel on fraud cases and fraud management related policies. • Project Management related to fraud prevention, collaborate closely with Product Management and TI. • Perform in-depth studies of the kinds of attacks that we stop and those that get past our defenses, and adjust our procedures and policies as necessary. • Fraud prevention training strategy. • Manage and oversee the fraud risk matrix track and assess the results of prevention fraud tactics. • Controls and strategy to internal fraud and external investigation • Remains up to date with all policies and new regulations. • Training about risk and fraud types. • Manage relationship with banks, merchants etc. • Effectively inform stakeholders about fraud trends and mitigation strategy.

Citibank ColombiaFraud Investigations Manager

May. 2013 - May. 2018Bogotá · On-siteEnhanced ethical and external fraud investigations, developed and implemented new strategies, handling of confidential Information, Training of internal staff, Background screed for new hires, and collaborated in Asobancaria and government entities meetings. Responsibilities • Coordination and investigation of high level fraud matters and network security incidents • Oversee investigation indicators in Colombia • Provide feedback and guidance to investigative staff, offering direction to further and investigation. • Design and implemented special trainings like safe cash operations. • Guide and feedback about fraud new modus operandi to business.

Citibank ColombiaDisputes & MIS Fraud Analyst

Jul. 2005 - May. 2013Bogota, ColombiaAnalyzed and review fraud disputes for Colombia and Peru customers. Training to center of america team about customer requirements and bank resources. Responsibilities: • Designed an analysis format, enhance quality and answer timing by 60% • Chargebacks and authorization process, TC40 and Safe reports. • Established a new reporting model, improved understanding of them by 30%. • Build a basis for case control. • Training in fraud analysis of Central American team.

Citibank ColombiaMonitoring Analyst

Dec. 2009 - May. 2010Bogota ColombiaMonitoring of transactions for Colombia and Peru personal banking clients with active and passive products, as well as consulting, contact and information on process in the early detection Responsibilities: • Implemented of control in the contact with customers, in order to provide timely and effective responses. • Built a database increased control and monitoring of POC changes by 60%.

Citibank ColombiaProcess Analyst

Jul. 2005 - Dec. 2009Bogota, ColombiaReview of documents for customer banking on actives and passives products. Control of add-ons products. Processed Citibank Direct customers according to policy and scheduling. Responsibilities: • Documentation of processes, generating zero issues in auditing. • Built control database and new report for add-ons products, improved the control by 85% • Training designed for new hires about clients documentation, reducing mistakes by 30%