Requests
12
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Work Background
Kimberly-ClarkTalent Acquisition Enabelment Specialist
Apr. 2023ArgentinaDedicated global operations professional with a focus on optimizing processes and enhancing the overall candidate experience. Expertise in ensuring global process adherence while strategically considering regional impacts. Committed to improving recruiter efficiency and effectiveness within the company. - Orchestrated global processes to ensure consistency and compliance across all regions.
- Strategically analyzed and addressed regional nuances to optimize workflow and impact.
- Pioneered initiatives to enhance the candidate experience by refining recruiter workflows.
- Collaborated with regional teams to align processes with overarching organizational goals.
- Implemented measures to streamline operations without compromising regional specificity
MuralTalent Coordinator
Nov. 2022 - Feb. 2023Argentina- Create a positive candidate experience while acting as point of contact for candidates through interview preparation, scheduling interviews and sharing status updates.
- Collaborate with recruiters, sourcers, and hiring managers to define the candidate profile needed for open positions and constructed interview plans, ensuring a seamless candidate experience.
- Manage our ATS, by creating and posting jobs, reviewing applications, and moving candidates through the interview stages.
- Conduct candidate debriefs with interview teams to ensure the selection of the best candidate and maintained accurate and well-ordered documentation on all candidates.
- Implement new candidate experience platform to prepare candidates for their interviews and provide them with insight into MURAL's culture and values.
Iquall NetworksPeople Ops Manager
Jan. 2019 - Sep. 2022ArgentinaSpearheaded strategic decision-making and orchestrated the strategic planning of HR functions within the company. Evaluated, refined, and implemented comprehensive HR programs alongside Local and Global Policy frameworks. Pioneered organizational design initiatives, fostering talent management and retention strategies in harmony with the company's overarching goals. Executed the implementation of global Human Resources initiatives, ensuring alignment with corporate objectives. Designed and successfully implemented impactful Engagement Programs, enhancing employee satisfaction and commitment. Conducted in-depth compensation analysis at a global level, contributing to the development of competitive and fair compensation structures. Proactively promoted and facilitated Training and Leadership Development solutions to cultivate a high-performing team.
Iquall NetworksTechnical Recruiter
Jul. 2018 - Jan. 2019ArgentinaEnd-to-End Selection Process: Position Identification: Expertly discern the key requirements of the position to be filled. Strategic Advertisement Placement: Skillfully publish job advertisements on country-specific portals, tailored to the nuances of the local market. Conduct a comprehensive analysis of portal results and salary landscapes across multiple regions (Argentina, Mexico, Chile, Colombia, Peru, Spain). Efficient Candidate Screening: Conduct thorough CV reviews and meticulously select candidates for successive interview stages, collaborating seamlessly with HR, Management, and Directorial levels. Streamlined Onboarding Coordination: Facilitate the seamless onboarding of selected candidates by coordinating necessary studies and documentation. Proactive Integration Support: Provide dedicated support and follow-up throughout the crucial first 3 months of a new employee's journey within the company.
DXC TechnologySupervisor - Administración de Personal
Oct. 2015 - May. 2018Buenos Aires, ArgentinaSupervisora del equipo de 11 operadores de soporte técnico de Nivel 2 para la Mesa de Ayuda de
Arcos Dorados
Responsabilidades y Tareas:
Armado y seguimiento de objetivos mensuales y anuales alineados a los objetivos
organizacionales. Reuniones de evaluación de desempeño y desarrollo de carrera.
Seguimiento de ausentismo, gestión de descuentos de CCT (Comercio)
Asignación de vacaciones y pedidos especiales. Organización de trabajo y asignaciones.
Selección (proceso completo, end to end) y capacitación de nuevos integrantes.
Revisión de carga de novedades pre liquidación en GTT.
Confección de reportes y análisis de solicitudes del cliente.
Seguimiento de niveles de servicio y atención.
Entrenamiento on site de nuevos integrantes en Costa Rica.
Hewlett-PackardResponsable de Implementación de Proyectos
Aug. 2014 - Jun. 2017Buenos Aires - ArgentinaSpecialist Subject Matter - Implementacion Proyecto Mesa de Ayuda Arcos Dorados
Responsabilidades y Logros
Adquirir conocimientos técnicos necesarios para generar documentación de capacitación y
poder definir un examen técnico para las entrevistas.
Armado de material de capacitación.
Entrevistas grupales para consolidar un equipo de 35 agentes con distintos conocimientos tecnicos, 3 supervisores y 1 analista de calidad.
Reuniones con los equipos de TI, Aplicaciones y Desarrollo para comprender los procesos y
desarrollar best practices.
Armando de la base de conocimientos del proyecto.
Seguimiento con Project Manager de tareas pendientes.
Entrenamiento del nuevo equipo.
Hewlett-PackardQA Site Coordinator at Hewlett-Packard
Apr. 2013 - Oct. 2015Responsable coordinar a los analistas de +7 QA y Entrenadores de la distintas cuentas del sector
BPS (Novartis, Galicia, CUC, SPOC,Guthy Renker, Interbanking).
Responsabilidades y Tareas:
Control de ausentismo y puntualidad.
Control de los objetivos semanales y mensuales de los analistas de calidad, entrenadores y
supervisores.
Evaluaciones de desempeño y desarrollo de carrera.
Confección de reportes para el gerente y el cliente.Participación de los entrenamientos para
detectar áreas de mejora.
Reuniones semanales con el cliente para calibraciones de procesos nuevos a aplicar y
corrección de desvíos.
Establecer best practices.
Hewlett-PackardAnalista de QA
Nov. 2010 - Apr. 2013Buenos Aires, Argentina- Evaluación de llamados y e-mails - Confección de reportes mensuales para el gerente y el cliente. - Reuniones semanales con el equipo de Estados Unidos para calibrarnos en procesos.
- Responsable de calibrar y mantener al equipo de supervisores, entrenadores y otros analistas de calidad de Buenos Aires
Hewlett-PackardCustomer Service Reprentative
Mar. 2010 - Nov. 2010Atención al cliente, cobro de balances pendientes, retención de clientes
DeMasArqAdmistrativa
Jun. 2008 - Dec. 2009Administrativa/Recepcionista
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