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Work Background
The 20 MSPProject Manager
Sep. 2025
Calvary Church of NapervilleTechnical Director
Jul. 2024 - Jun. 2025• Managed live-production equipment • Worked with department leads to manage set-up and teardown of events • Prioritized and managed repairs of AV Equipment • Empowered volunteers to operate live-production equipment • Supervised a team of four staff and up to fifteen volunteers • Created and updated system documentation • Encouraged growth of direct reports • Managed up to twenty events / projects at a time
Good Gobble Vending LLCPresident
Sep. 2023DuPage County, Illinois, United States
Ntiva, Inc.Project Manager
Aug. 2022 - Apr. 2024• Managed IT projects (Switch, Firewall, Wireless, Server, and Computer
upgrades, Cloud migrations) for existing customers from kickoff to
completion • Managed customer expectations • Established timelines and coordinated resources • Coordinated support from multiple departments • Regularly communicated with customers • Created and updated project documentation • Obtained customer acceptance • Managed up to twenty customer projects at any given time
Proven ITIT Project Manager
Aug. 2021 - Aug. 2022• Managed IT projects (Switch, Firewall, Wireless, Server, and Computer
upgrades, Cloud migrations) for existing customers from kickoff to
completion • Managed customer expectations • Established timelines and coordinated resources • Coordinated support from multiple departments • Regularly communicated with customers • Created and updated project documentation • Obtained customer acceptance • Managed up to twenty customer projects at any given time
Impact Networking, LLCvCIO
Nov. 2019 - Jul. 2021Greater Chicago Area• Managed customer partnerships • Managed vendor relationships and agreements • Assisted customers with IT planning (Switch, Firewall, Wireless, Server and Computer Upgrades, Cloud Migrations) • Coordinated support from multiple departments • Responded to emergency support calls
• Conducted quarterly account reviews • Onboarded new customers • Managed customer projects • Served as the escalation POC for customers • Delegated tasks • Assisted with new internal employee training • Researched new solutions • Recommended process improvements/ changes
• Communicated with users at all levels of the organization
Impact Networking, LLCField Network Engineer
Jan. 2018 - Nov. 2019• Responded to customer tickets • Provided on-site support • Assessed potential customer IT environments • Monitored alerts for managed services • Worked with vCIO and other engineers to provide world class white glove service • Became an integral part of each customer environment • Deployed new solutions based on recommendations (Switch, Firewall, Wireless, Server and Computer Upgrades, Cloud Migrations) • Managed users, computers, servers, and network infrastructure • Worked with vendors to obtain support when needed • Documented time in ticketing system • Documented customer information in document repository • Provided remote troubleshooting assistance
Insight GlobalTier 3 Support
Aug. 2017 - Jan. 2018Elk Grove Village, IL• Provided Tier III technical support. • Responded to support requests via phone, email, and instant message. • Recorded detailed problem and resolution for support requests. • Assisted field technicians with SCCM imaging . • Troubleshot airline printing issues. • Troubleshot airport information displays.
RISE Solutions GroupIT Consultant
Feb. 2016 - Jun. 2016• Provided technical support and operational assistance as required for project implementation, turn-up, and post-cutover support. • Followed pre-implementation checklist and verified site readiness for implementation. • Assisted in mitigating issues. • Provided general desk site/end user assistance on changes, implementation, technologies and processes to end users/customers.
• Performed other related duties as assigned.
BAE Systems Information TechnologySenior System Administrator
Aug. 2014 - Feb. 2016Chicago, Illinois• Monitored servers. • Created and modified user accounts within active directory. • Performed daily systems checks. • Developed SOPs for mission critical tasks. • Coordinated support from Tier III administrators. • Submitted and responded to trouble tickets.
BAE Systems Information TechnologyPacific Desk Side Support Regional Lead
Nov. 2013 - Jul. 2015Seoul, Korea (USAG-Yongsan)• Supervised a team of seven to ten employees. • Validated and approved time cards for team members. • Worked with team members to stay within Service Level Agreement parameters. • Worked with the customer on staying within our contract scope. • Worked with the customer to define demarcation points for services provided. •Managed customer and user expectations. • Provided weekly reports to both the customer and the company. • Provided daily man-hour reports to the customer. • Attended daily and weekly meetings with the customer, team-members, and other regional leads. • Resolved service requests or routed them to other supporting organizations as needed. • Coordinated support from external organizations. • Established and maintained good relationships with customers, and supporting organizations.
BAE Systems Information TechnologyNetwork Analyst
May. 2011 - Nov. 2013Seoul, Korea (USAG-Yongsan)• Integrated new and or existing technologies into existing systems to include voice, data, audio, and video systems. • Conducted or participated in the research, design and development of information processing hardware and or electrical components, mechanisms, materials, and equipment or processes. • Defined requirements for hardware system architecture and evaluated performance. • Performed network and infrastructure planning and design, network installation, and limited project management. • Worked with contractors, government employees and team members to coordinate activities in support of installation projects. • Developed and/or updated detailed drawings ensuring compliance with commercial, technical, IA standards and project requirements. • Provided site surveys, developed Bill of Materials, staged materials, participated in installations, and ensured the installations were performed and met acceptable codes. • Responsible for maintaining customer hardware at local and remote sites throughout the Republic of Korea. • Provided Video Teleconference Support on Tandberg and Polycom systems for executives as required. • Responded to trouble tickets submitted by users for problems ranging from no display to Windows Operating System failures.
General DynamicsHardware Engineer / Senior Network Technician
Feb. 2006 - May. 2011• Integrated new and or existing technologies into existing systems to include voice, data, audio, and video systems. • AMX ACE Design and Installer Certifications.
• Conducted or participated in the research, design and development of information processing hardware and or electrical components, mechanisms, materials, and equipment or processes. • Defined requirements for hardware system architecture and evaluated performance. • Performed network and infrastructure planning and design, network installation, and limited project management. • Worked with contractors, government employees and team members to coordinate activities in support of installation projects. • Developed and/or update detailed drawings ensuring compliance with commercial, technical, IA standards and project requirements. • Provided site surveys, developed Bill of Materials, staged materials, participated in installations, and ensured the installations were performed and met acceptable codes. • Responsible for maintaining customer hardware at local and remote sites throughout the Republic of Korea. • Provided Video Teleconference Support on Tandberg and Polycom systems for executives as required. • Responded to trouble tickets submitted by users for problems ranging from no display to Windows Operating System failures.
Northrop Grumman Information TechnologyInfrastructure Engineer
Dec. 2004 - Jan. 2006• Performed site surveys and met with customers to determine their security needs. • Performed installations at customer locations based on established requirements. • Made necessary changes to projects to accommodate changes in the customer's needs or facilities. • Provided specifications and diagrams as necessary to customers. • Coordinated and supervised Layer 1 installations. • Provided end-user training on installed systems features and functionality. • Continually sought to improve existing methods of installation.
Northrop Grumman California Microwave SystemsField Service Engineer
Nov. 2000 - Dec. 2004• Performed maintenance, inspections, troubleshooting, repairs and modifications on Aerial Reconnaissance Low - Multifunction (ARL-M) platform. • Served as an integral part of a team that maintained better than ninety percent overall mission readiness. • Maintained a good working relationship with customer. • Provided troubleshooting and assistance to operators over secure voice radio. • Submitted requests for new equipment to improve working conditions and efficiency.
ManTech Telecommunications and Information Systems CorporationSenior Computer Systems Specialist
Jun. 1998 - Nov. 2000• Performed Brigade Network Operations Center (NOC) move. • Performed maintenance, inspections, troubleshooting, repairs, and modifications on AN/TSQ-190 Trojan Spirit II system and the components of the local SSP-S (Single Source Processor - SIGINT) to include Unix based workstations, Communications Network Servers (CNS), Local Area Networks, satellite antenna and associated equipment, and satellite communications equipment. • Performed limited troubleshooting as needed on Very Small Aperture Terminal (V-SAT). • Trained soldiers on operation and troubleshooting of Trojan Spirit II.
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