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Work Background
MediTelecareCustomer Relations Manager
Jul. 2023In my current role, I lead operational relationships for the largest Telehealth Provider in behavioral health care, acting as a conduit between resident communities and executive leadership. I leverage communication skills to strengthen client partnerships and drive mutually beneficial outcomes. Notable highlights include:
• Implemented data-driven strategies to foster client partnerships, resulting in a 30% increase in patient referrals.
• Teamed up with Sales Director and CEO to target client customer opportunities that led the company to achieve a record $30M in revenue in 2023.
• Conducted comprehensive onboarding training for new resident facilities, elevating service levels which resulted in a 20% reduction in service-related issues.
Subaru of AmericaClient Services Manager
May. 2019 - Jun. 2023Camden, New Jersey, United StatesDuring my four-year tenure, I spearheaded the implementation of the “Subaru Love Promise Philosophy,” resulting in a 40% decrease in average response time and a notable 25% improvement in customer satisfaction scores by providing optimal solutions to complex client vehicle concerns. Notable highlights include:
• Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 20% reduction in customer support costs, and a 10% increase in overall department efficiency.
• Pioneered a collaborative approach with Subaru Retailers, to gather comprehensive vehicle information, analyze warranty details, and extend financial assistance for repairs. Achieving 20% increase in customer retention.
The Women's CentersPatient Funding Coordinator
Mar. 2018 - Apr. 2019Cherry Hill, New Jersey, United StatesIn this rewarding role, I orchestrated strategic partnerships with local Funding Organizations to secure $500K in additional funding. Notable highlights include:
• Streamlined access to reproductive health treatments for 500+ patients annually, enabling the Women’s Centers Organization to expand services and provide reproductive health treatments to underserved communities.
• Optimized MA-3 process for sexual assault victims under PA Medicaid by developing reference material for The Women’s Centers’ usage.
Thomasville Home FurnishingsAssistant Manager
Jul. 2014 - Mar. 2017Moorestown, New Jersey, United StatesAfter ranking fifth in the region for sales as a Design Consultant, I was promoted to Assistant Manager, producing a 10% improvement in customer conversion rates. Notable highlights include:
• Implemented process improvements that increased team efficiency by 25% and reduced project turnaround time by 20%.
• Led and executed targeted marketing campaigns across digital channels, resulting in a 40% increase in customer engagement and a 25% boost in brand visibility within a six-month period. • Developed and managed a system for drafting and organizing financial documents, including invoices, reports, letters, and financial statements using Microsoft Office Suite; enhanced document traceability and reduced errors by 15%
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