Cassie Hayes - Founder & Business Operations Manager, Premier Ops Spot

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Work Background

Premier Ops SpotOperations Director & Agency Owner

Jan. 2023Cary, Illinois, United StatesPremier Ops Spot is the premier operations agency for 6- and 7-figure business owners overwhelmed with growth and leads. As Operations Director and Founder, I manage people, processes, and projects so Business owners can focus on revenue growth and new initiatives.

Cassie's ConsultingEntrepreneur

Jul. 2022United States

Willow Creek Community ChurchOperations Manager, Adult Engagement

Dec. 2020 - Jun. 2022Assisted the Adult Engagement Pastor in creating opportunities for team collaboration, problem solving and project management. Led the Adults team in operational systems and strategies by championing, casting vision for, and leveraging campus-wide systems and processes, and when necessary, creating and implementing ministry-specific ones. Consulted with each team member to bring clarity around effective strategies, systems, and processes that help accomplish ministry goals and build culture, including team onboarding, systems and strategies training, various Rock functionalities, volunteer development, communications, occasional shared administrative duties, and other operational needs. Acted as HR Liason, keeping job descriptions up to date, assisting in the hiring process, and managing onboarding for new hires. Created, trained, and managed Admin volunteer team. Oversaw volunteer Mail Team and volunteer Baptism team. Launched and created revenue-neutral Child Care support ministry. Participated in church-wide initiatives (Onboarding Committee, Protection Partner, Culture Team, Volunteer Development team, Hive Champion, Budget SME).

Willow Creek Community ChurchGroup Life Operations Manager

Aug. 2017 - Dec. 2020South Barrington, IL

Willow Creek Community ChurchSolutions Director

Jul. 2016 - Aug. 2017Supported 28 staff each responsible for pastoring communities of 50-150 people by managing weekly catering orders, executing event operations, and managing communications. Identified inefficiencies and unmet felt needs and created more efficient systems and processes that better supported weekly ministry. Repaired relationships with staff in other ministries by creating mutually beneficial suggestions & solutions. Responsible for weekly attendance & story reports for nearly 90 communities. Participated on cross-ministry event teams supporting entire congregation (weekly attendance: 9000).

Willow Creek Community ChurchSection Leader

Jan. 2015 - Aug. 2017South Barrington, Illinois, United StatesGrew community from 30 to 100 people. Mobilized various volunteers to take ownership in community responsibilities. Hosted monthly gatherings to cast vision, build community, and participate in serving opportunities. Planned and executed 2 outreach events.

PinstripesPurple shirt & trainer

Sep. 2014 - Jan. 2017Illinois, United StatesLearned culture, values, and systems are key to a successful business. Served lunch and dinner shifts, promoted to trainer in just a few months, worked events and banquets.