Requests
0
0
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
💸50%
Marketing
Geos
Work Background
FARFETCHSenior Private Client Manager
Oct. 2021London, England, United Kingdom · HybridSenior Private Client Manager
• Lead team of Private Client Sales Managers and Stylists, driving robust sales outcomes while fostering an environment of excellence and creativity in fashion curation.
• Orchestrate high-level, cross-functional collaborations with critical departments like Fashion Concierge, Operations, Marketing, and Client Development; • Support and execute Farfetch Private Client strategy, focusing on customer engagement, loyalty, & retention.
Notable Achievements • Made significant contributions to Black Employee Network, notably in organising and leading Black Young Professional Conference Panel.
• Oversaw Stylist Office Performance, achieving 97.3% of target with total Gross Transaction Value of 106M; drove Regional Sales Growth by 12.4% year-over-year and enhanced user growth by 22.5% year-over-year.
• Instrumental in US/North America market expansion, integrating 3 new Private Client Managers in company.
• Excelled in Affiliate Performance, reaching 100.7% of target and 22% increase in Average Order Value (AOV); developed and implemented Business Performance KPI Analysis and Reporting Tools, enhancing information accessibility and analysis.
• Added critical elements to reporting tools, such as AOV, Fashion Concierge, High-Value, and Attribution analyses; streamlined Targets and Commission Processes, ensuring consistent target setting and commission achievement.
• Formulated and executed comprehensive Commercial and Communication Strategy, leveraging Salesforce and collaborating with global stakeholders across APAC, ME, and the US; launched and managed Salesforce Products and Initiatives, including High-Value Opportunity Tracker, Stylist Profiles, Activity Tracking, and Client CRM updates, with a focus on Elite/VVIP Clients.
The Estée Lauder Companies Inc.Area Sales & Operations Manager: Estee Lauder Brands Travel Retail UK & ROI
Nov. 2019 - Oct. 2021London, United Kingdom · HybridArea Sales and Operations Manager
• Provided critical support in developing and executing retail business plan, contributing to profit and loss management and long-term strategic planning; actively led Digital Champions Workstream for Travel Retail EMA Region, enhancing digital engagement and experiences across retail teams.
• Co-chaired Employee Resource Group L.E.A.D. and served as Regional Lead for NOBLE, promoting inclusivity and diversity within organisation; spearheaded Inclusion Diversity Equity Council on Talent and Development, focusing on creating equitable opportunities and nurturing talent.
• Led restructuring of digital experience for all retail teams within the Travel Retail EMA Region, adapting to changing market demands and consumer behavior.
Notable Achievements • Pioneered Global Corporate Account Management Workstream, streamlining processes and enhancing operational efficiency; innovatively created 24 Microsoft Teams channels to support UKI Region retail teams virtually during COVID-19 restrictions.
• Selected as Social Selling Instagram Ambassador for Travel Retail EMEA, gaining 1.5k followers in 8 months and enhancing brand visibility; launched first Project Z Retail Store Concept for MAC globally, setting new standard for retail innovation in company.
• Achieved significant sales milestone, trending to finish FY20 at +4% LDG, marking strongest color brand performance in region prior to 2020 lockdown; restructured teams by reconfiguring remote iPad usage, facilitating virtual learning and support.
• Led 8-week Retail Team Optimisation Process, transitioning teams from branded to corporate structures; provide support to direct reports via virtual engagement trainings during furlough, utilising LinkedIn Learning to enhance skills and engagement.
The Estée Lauder Companies Inc.MANAGER OF RETAIL OPERATIONS: MAC COSMETICS CARIBBEAN
Oct. 2012 - Oct. 2019Miami/Fort Lauderdale AreaManager of Retail Operations
• Directed regional sales plans and marketing activities, ensuring alignment with global brand strategies; maintained highest standards of customer service and store presentation, adhering to guidelines set by Global MAC office.
• Collaborated with senior artists and the marketing team to execute high-impact fashion events and press marketing tours.
Notable Achievements • Played pivotal role in executing the first fashion show in the Caribbean, led by senior artist Gisel Calvillo; assisted in organising major Trend Presentation in Dominican Republic, enhancing brand visibility and market engagement.
• Actively participated in 9 shows during the Spring/Summer Fashion Week 2013 in New York City, showcasing MAC's influence in fashion industry; executed Press Marketing tour across key markets, including the Dominican Republic, Barbados, and Jamaica, with senior artists Fatima Thomas and Gisel Calvillo.
• Facilitated collaboration with MAC AIDS Fund Team to host VIP guests like John Dempsey, Nancy Mahon, and Karen Biglisi, reinforcing MAC's commitment to social causes; organised and conducted two regional conference calls, ensuring cohesive communication and strategy alignment among training and commercial teams.
• Achieved Year-To-Date (YTD) Leading Dollar Growth (LDG) of 8%, with significant increase of 5 points from the fiscal year's start; managed to keep YTD plan within -0.75% variance, effectively controlling operational costs.
• Maintained consistent LDG trend of 11.75%, demonstrating strong sales performance and market growth.
The Estée Lauder Companies Inc.Senior Retail Manager: CARIBBEAN
Jul. 2011 - Oct. 2012Miami/Fort Lauderdale AreaThe Senior Retail Manager maintains the total operation of their assigned stores and/or supervise surrounding stores in designated region. They will also generate sales,perform outstanding customer service and maximize profits by controlling expenses. The Senior Retail Manager also works in conjunction with the Retail Managers to develop doors in specified region along with assisting MRO in management of locations. • Achieved Fashion Show Certification
• Participated in 6 Fashion Shows during Fall/Winter Fashion Week
• Created Module of New Hire Orientation for Retail Managers
• Executed 4 “New Hire Orientation for Retail Managers/Staff”
• Created Reporting Module for Retail Managers including: daily/weekly/monthly reporting
• Developed 3 Markets : St Maarten, Aruba, Grand Cayman
• Managed 9 Direct Report Managers
• Succession Planned to Artist to Retail Manager Positions
• +11% LDG (FY12) Achieved in Direct Report doors
• 60 :AUS and 2.1 : IPT • Promoted to Manager of Retail Operation position
MAC CosmeticsRetail Manager
Oct. 2010 - Jul. 2011MAC Dillards BrandonThe Retail Manager manages the total operation of their assigned store and supervises the store and employees. The Retail Manager is responsible for the hiring, training and development of their employees. They will generate sales through their team, perform outstanding customer service, and maximize profits by controlling expenses. Other duties include but are not limited to; development of the Assistant Manager or Third Key in management responsibilities, and protecting company assets. The Retail Manager must develop strong working relationships with their retail partner store or mall management (as applicable); AT&D of their region, and head office support departments. • Increased AVG week from $15,692(10/09) to $23,056 (FY11)
• Increased location volume $192,123
• +19% to LY (FY11)
• +16% to Plan (FY11)
• Achieved Tier II Bonus
• +44.4% increase in Brush Mix of Business Percentage TY/LY
• +45.9 % increase in Mascara Mix of Business Percentage TY/LY
• +15.9% To LY
• Trending to finish 1.3 million for 2012 YEAR • Planned and Executed 12 Successful Events (see attachment)
• Maintained above average AUS $48 (YTD $52)
• #1 in Cosmetic department (Increased penetration from 16%-22%)
• YTD AUS: $45 (FY10 $41)
MAC CosmeticsTHIRD KEY
Apr. 2009 - Oct. 2010MAC DILLARDS WIREGRASSThe Third Key position partnered with the store management to implement all corporate and store programs, practices and policies. Also maximize sales by helping customers select and purchase merchandise while following MAC standards, policies and procedures. • Highest AUS/IPT ($54/2.8)
• Achieved 5% over counter average • Assisted in location achieving #1 ranking in cosmetic department
• Highest Viva Glam Sales
MAC CosmeticsArtist
Dec. 2007 - Apr. 2009MAC INTERNATIONAL PLAZA• Received special letter of recognition from Paul Keenum on excellent customer service
• Highest AUS/IPT in store ($50/3.2)
• Achieved 16% over individual plan
• Promoted from 30 to 35 Hour Artist
• Selected for MAC Impact Team for INTERNATIONAL PLAZA LOCATION
• Facilitated Update Presentation with Trainer Nikki Stainer
• Selected to Assist Senior Artist Fatima Thomas in 2 Trunk Shows and Studio Talk
Intch is a Professional Networking App for the Future of WorkSee more people like Jo on Intch
100k+ people
130+ countries
AI matching
Get Intch if you'd like to
13076 people
27
Investor Relations Manager @ ExxonMobil
21
PMO analyst @ Stripe
15
Investor relations manager @ Exxonmobil corporations
4529 people
15
Investor relations manager @ Exxonmobil corporations
16
Bonds Broker / Investor Relations Manager @ ExxonMobil
26
Scaling up tech startups, Board Advisory, Fund Raising, New Market Development, Business Development, Marketing, Product and Tech Development. @ Peak State