TBI Inc.Director of Operations
Jan. 2015 - Jan. 2016Chicago, Illinois► Assisted team members with operational tasks, such as data analysis, policy execution, pipeline review, territory management, quoting and deal structuring, review of orders and completeness.
► Led a department of 75+ team members; ranging from entry level data entry personnel to assessment and quote specialists to a team of 12 project managers.
► Established and implemented organizational policies, goals, objectives, and procedures with input from executive leadership and team members.
► Improved overall culture of the department through the empowerment of leadership and inclusion of team members in impactful decision-making scenarios.
► Designed and implemented a new process resulting in a 13% output increase and a headcount reduction of 6 FTEs.
► Maintained high levels of quality, accuracy, and process consistency across sales organization.
► Built strategies for revenue growth, service improvements, and employee development.
► Coordinated sales forecasting, planning, and budgeting process used in sales organization.
► Reduced attrition from a rate of more than 60% to a rate of 2% over an 8-month period.
► Collaborated closely with IT for development of NetSuite and Salesforce platforms.