Paul Fonolla

Sr. Director of Global Professional Services @Point of Rental Software

Project ManagerFounder🧨 ConsultingCSOAdvisorHead HunterHR Generalist💰 Investor & VCTutor🔥 Startup Founder✔️ ITBusiness OwnerM&A Expert🧑‍💼 C-level ExecutiveProfessor🗿 HRCEO🏦 Finance🧮 Education✨ Business OwnerCOORecruiterHR consultantTech Support

My forte is to drive growth and scalability from the operational perspective, to help organizations achieve and exceed corporate goals. My career path has taken me through executive positions such as Chief Technology Officer, Chief Operating Officer, Chief Executive Officer, Board of Directors, and Advisory Board member in several companies with first-hand experience in the USA, Canada, Europe, Latin America, Africa, and the Middle East, overseeing more than 12 subsidiaries and done business in more than 48 countries. I have exceeded operational forecasts during economic downturns and in volatile markets. Consider a sampling of my accomplishments: • P&L Management: managed P&Ls exceeding $30 million. • Cost content and efficiency: reduced HRsmart R&D costs by more than 30%, increasing efficiency and opening overseas Development Centers. • Startup & Fundraising: raised funding several times, including $30 million in launching a mobile data telecommunications company. • Product Management: designed best-in-class SaaS Talent Management Suite, creating unique opportunities for HRsmart to generate a revenue increase exceeding 20%. • Project Management: Led directly and indirectly (via direct reports) more than 1000 projects all around the globe, following PMI (Project Management Institute) best practices and developed my own methodology (variance of waterfall and agile). • Revenue Generation: presided over 15 times annual revenue increases over 10 years at HRsmart. Drove International revenues from zero to 35% of total corporate revenue using a mixed strategy of partners and direct sales. • M&A: orchestrated two multimillion-dollar M&A deals while penetrating the United Kingdom and South Africa markets. • Established and operated a network of Centers of Excellence (outsourcing centers) in Latin America, Europe, Asia, and the Middle East to provide Software Development and BPO services to 3rd party companies. • Customer Experience: achieved 98% customer retention rate -above industry standards for Tal

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Work Background

Point of Rental SoftwareSr. Director of Global Professional Services

Jan. 2021Dallas, Texas, United States

Cobalt Technology SolutionsCEO

Mar. 2017 - Jan. 2021Plano, Texas, United StatesFractional COO, focus on Customer Experience, Project management, Global GTM and Expansion, Talent Management (SaaS).

IX Solutions Inc.COO - VP of Global Professional Services

Mar. 2017 - Jan. 2021Frisco, Texas, United StatesIX is a SaaS and Consulting company, focused in healthcare and talent management transformation and modernization. We deliver customized solutions leveraging our extensive expertise providing professional services to deliver the best customer experience in the industry on a global basis. - Responsible for the delivery of services and products. - Lead Implementation, Customer Support, and Consulting areas, working closely with sales to bring together a best-in-class experience. - Manage a set of KPIs, such as CSAT, NPS, Backlog, and Deviations as well as repeatability of processes - Orchestrate partnerships using contractors all over the globe - Create and evolve processes for internal and external application

LinkedInAdvisor

May. 2016

Cobalt Technology SolutionsCEO

Mar. 2015 - Mar. 2017Plano, Texas, United StatesOutsourcing provider, operations in the US, Spain, France and Philippines.

CompanyMatchAdvisor

Jan. 2015Houten, Utrecht, Netherlands

HRsmartDirector, Board of Directors

Jun. 2013 - Feb. 2015Richardson, TexasResponsible for overseeing corporate governance being sure that high-level strategic objectives are met. Maintain a fluent relationship with existing and new shareholders. Accountable to shareholders for organization performance. Head of the Compensation Committee. - Key role in the accomplishment of a multi-million dollar M&A with Deltek. Overseeing several aspects of the transaction including legal, finance, and international. Lead the internal task force to keep all different teams in sync and able to close on schedule (external counsels, broker, company executives, etc).

HRsmartCOO

Jun. 2010 - Mar. 2015Richardson, TexasResponsible for the entire operations of HRsmart, SaaS company specialized in Talent Management Solutions, with a special focus on the end-to-end Customer Journey, from Implementation to Support. Company-wide P&L responsibility. Defined the organization’s new focus, processes, and goals consistent with the company's mission. - Create scalable company-wide processes and procedures to enhance the company's ability to grow at a very fast pace. - Provided overall company focus, increasing efficiency and effectiveness, accomplishing the goal of bringing the company back to profitability. - Provided direction and leadership to the entire organization, toward achieving the new organization's philosophy, mission, strategy, and annual goals and objectives. - Led change in corporate culture from technology-oriented to customer-oriented mindset. - Responsible for Customer Experience, Implementation/Project Management, Training, Finance, HR and International Development. - Orchestrate internal and external governance forums with relevant stakeholders ensuring proper delivery of projects, services and support

HRsmartCOO International Operations

May. 2003 - May. 2013Richardson, TexasIn addition to the CTO role, assumed additional duties conducting operations globally, leading the expansion into Canada, Europe -UK, French, Spain, Germany, Italy-, Latin America -Brazil, Argentina, Colombia-, South Africa, and the Middle East. - Create scalable processes and frameworks to being able to profitable growth at a very high pace. - Recruit partners all around the world to expedite the go-to-market process. - Enhanced overall profitability by 20% by centralizing European support operations in the UK. - Launched new subsidiaries, creating Centers of Excellence to provide the best Customer Success experiences for global clients - Efficiently managed the acquisition of offshoring entities in the United Kingdom and South Africa. - Drive an increase in sales from 0 to +35% of total revenues coming from overseas locations.

HRsmartCTO

Nov. 2002 - May. 2010Full strategic planning and global IT operational leadership. Managed development of SaaS suite of HR products. Coordinated technology of company acquisitions and subsidiaries. • Slashed development costs 30% by establishing overseas development centers. • Oversaw launch of a brand-new scalable, unified product suite, positioning HRsmart at the leading edge of HR technology worldwide. • Led Corporate IT reorganization, improving efficiency to meet rapid international growth. • Established software factories in Asia, the Middle East, Latin America and the U.S. to provide regional resources and global offshore/outsourced functions, such as Software Development, Quality Assurance, Project Management and Business Operations support. • Driving force behind explosive growth, ranking 3rd on the Fast 50 Tech Titans in the Dallas-Fort Worth Metroplex and listed 3 times on the Inc. 500.

Nortel NetworksDirector of Government Relations and Professional Services

Nov. 2000 - Oct. 2002Washington DCDeveloped and managed relationships with government and regulatory agencies. Exerted influence on policymakers to facilitate business goals and increase brand awareness. Created communication and education support plans. Served as Official Representative to the Organization of American States, Chairman of the Telecommunications Providers Committee of the American Chamber of Commerce, and Board Member/President of the Telecom & Internet Committee of the Software and IT Chamber. - Developed an effective government relations program for Latin America. - Successfully lobbied activities relating to 3G spectrum allocation in several markets. - Created and led the Telecom and IT Committees of the Canadian Chamber of Commerce. - Played a key role in Nortel's 20% increase in the Latin American market.