PRISCILLA SINGH - Business Development Manager | Customer Success Manager, Quantum IT Consulting Services

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Work Background

VISIONERA IT SOLUTIONSHuman Resources Manager

Oct. 2023 - Dec. 2023Dubai, United Arab Emirates · On-site

HB HOMES REAL ESTATERelationship Manager

Apr. 2023 - Jan. 2024Dubai, United Arab Emirates · On-site

Inoventive 3D SolutionsBusiness Development Manager - Sales Coordinator

Jan. 2023 - Apr. 2023Dubai · On-site

Shroff & Associates Engineering Pvt LtdSenior Admin Executive

Jun. 2013 - Jan. 2023Mumbai Area, India

Glodyne Technoserve LtdSecretary to the CEO and Admin Executive

Aug. 2011 - May. 2013Mumbai Area, IndiaDay to day diary management for CEO Interacting with internal and external contacts at all levels, including high profile individuals Organizing social events and seminars for CxO' connect with clients, customers and partners Organizing internal and external meetings for CEO Travel & hotel arrangements for international and domestic travel of CEO Managed filing and recording of affidavits, appeals, briefs and submissions General correspondence to internal & external stakeholder on behalf of CEO and mailbox management Sensitive information management and client relationship management on behalf of firm Preparing meeting agenda followed by minutes for meetings General office administration tasks including but not limited to staff, facility, vendors Supporting role in accounts by petty cash management & reconciliation

AccentureSenior Customer Relations Associate

Apr. 2009 - Dec. 2009Mumbai Area, IndiaListen to customer requirements and present appropriately to make a sale for leading Telecom company in United Kingdom Maintain and develop relationships with existing customers in person and via telephone calls and emails Cold call to arrange meetings with potential customers to prospect for new business Respond to incoming email and phone inquiries Act as a contact between a company and its existing and potential markets Negotiate the terms of an agreement and close sales Gather market and customer information Challenge any objections with a view to getting the customer to buy Advise on forthcoming product developments and discuss special promotions Check the quantities of goods on display and in stock Make accurate, rapid cost calculations and providing customers with quotations

Hyundai Motor CompanyCustomer Care Executive

May. 2006 - Nov. 2008Mumbai Area, IndiaMonitored overall operations across housekeeping, premises maintenance, electrical, plumbing, network, EPABX system, Office equipment, storage, catering, guest houses and transport Made the travel arrangements for Expats/VIP’s Coordinated with external agencies for negotiating and executing AMCs and SLA for maintenance of office infrastructure and Company owned residential premises. Inventory management and ensuring that the costs are not exceeded beyond the budgeted amount Built network with internal customers within the organization. Built strong & profitable relationships with key vendors in order to create, support and maximize the potential business opportunities with them Ensured customer satisfaction levels are exceeded at all times Ensured adherence to all systems and processes within the organization. Built a systematic procedure for MIS reporting to the organizations Management team on a regular basis Maintained relevant records for payments to ensure that vendor payments are executed on time and maintaining proper decorum & discipline by implementing & modifying the policies & procedures Furnished reports and records to top management for expediting their decision making procedure

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