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Work Background
VISIONERA IT SOLUTIONSHuman Resources Manager
Oct. 2023 - Dec. 2023Dubai, United Arab Emirates · On-site
HB HOMES REAL ESTATERelationship Manager
Apr. 2023 - Jan. 2024Dubai, United Arab Emirates · On-site
Inoventive 3D SolutionsBusiness Development Manager - Sales Coordinator
Jan. 2023 - Apr. 2023Dubai · On-site
Shroff & Associates Engineering Pvt LtdSenior Admin Executive
Jun. 2013 - Jan. 2023Mumbai Area, India
Glodyne Technoserve LtdSecretary to the CEO and Admin Executive
Aug. 2011 - May. 2013Mumbai Area, IndiaDay to day diary management for CEO
Interacting with internal and external contacts at all levels, including high profile individuals
Organizing social events and seminars for CxO' connect with clients, customers and partners
Organizing internal and external meetings for CEO Travel & hotel arrangements for international and domestic travel of CEO
Managed filing and recording of affidavits, appeals, briefs and submissions
General correspondence to internal & external stakeholder on behalf of CEO and mailbox management
Sensitive information management and client relationship management on behalf of firm
Preparing meeting agenda followed by minutes for meetings
General office administration tasks including but not limited to staff, facility, vendors
Supporting role in accounts by petty cash management & reconciliation
AccentureSenior Customer Relations Associate
Apr. 2009 - Dec. 2009Mumbai Area, IndiaListen to customer requirements and present appropriately to make a sale for leading Telecom company in United Kingdom
Maintain and develop relationships with existing customers in person and via telephone calls and emails
Cold call to arrange meetings with potential customers to prospect for new business
Respond to incoming email and phone inquiries
Act as a contact between a company and its existing and potential markets
Negotiate the terms of an agreement and close sales
Gather market and customer information
Challenge any objections with a view to getting the customer to buy
Advise on forthcoming product developments and discuss special promotions
Check the quantities of goods on display and in stock
Make accurate, rapid cost calculations and providing customers with quotations
Hyundai Motor CompanyCustomer Care Executive
May. 2006 - Nov. 2008Mumbai Area, IndiaMonitored overall operations across housekeeping, premises maintenance, electrical, plumbing, network, EPABX system, Office equipment, storage, catering, guest houses and transport
Made the travel arrangements for Expats/VIP’s
Coordinated with external agencies for negotiating and executing AMCs and SLA for maintenance of office infrastructure and Company owned residential premises.
Inventory management and ensuring that the costs are not exceeded beyond the budgeted amount
Built network with internal customers within the organization.
Built strong & profitable relationships with key vendors in order to create, support and maximize the potential business opportunities with them
Ensured customer satisfaction levels are exceeded at all times
Ensured adherence to all systems and processes within the organization.
Built a systematic procedure for MIS reporting to the organizations Management team on a regular basis
Maintained relevant records for payments to ensure that vendor payments are executed on time and maintaining proper decorum & discipline by implementing & modifying the policies & procedures
Furnished reports and records to top management for expediting their decision making procedure
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