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Work Background
FreelanceFreelance Ghostwriter
Aug. 2024
Delaware River Port AuthorityActing Supervising Dispatcher / Rail Traffic Controller / Power Grid Manager
Sep. 2017 - Jan. 2024Camden, New Jersey, United StatesManage real-time control and on-time performance for train movement. Exercise detailed analysis and judgment while performing electrical power grid monitoring. Ensure security of the railroad right of way, equipment, passengers, passenger stations, and employees in partnership with DRPA / PATCO Police. Oversee up to 15 Train Operators, as many as four Supervisors, and up to three Customer Service Agents per shift; skilled in using SCADA and other essential office software.
Allied UniversalCommand Center Dispatcher at the Vanguard Complex
May. 2017 - Sep. 2017Malvern, Pennsylvania, United StatesPrepared detailed weekly activity reports for Security Operations through efficient use of computer databases and documents. Managed all entry / exit alarms and fire alarms through use of C-Cure program. Oversaw events and projects in close partnership with the onsite Vanguard Corporate Security team. Generated security by visitors’ badges coordinating issuance; highly skilled in maintaining an updated, accurate visitors’ database. Monitored all access control through use of secure gates, doors, and CCTV cameras.
Wilshire Restaurant & CateringSocial Media Manager
Sep. 2016Rochester, New York, United StatesManage the Social Media accounts for the business. Create new content, manage customer interactions and promote the business.
Sabres Hockey CentralSocial Media Specialist and Sports Writer
Aug. 2016 - Dec. 2016Rochester, New York, United StatesCreate real time content and updates for Facebook and Twitter as well as preparing live updates during hockey games. Prepare hockey game recaps and other content updates and articles as assigned.
City of Rochester Emergency Communications Department 911Public Safety Dispatcher I
Dec. 2010 - Apr. 2017Rochester, New York, United StatesEstablished priorities among incoming jobs and messages to determine first transmissions. Maintained equipment status and location of personnel operating mobile units; maintained radio contact and disseminated information in real-time to units in the field. Trained and developed newly hired telephone operators to ensure adherence to company policies and quality customer service. Monitored radio frequencies; listened and response to requests for service and information; provided unit status updates.
Finger Lakes Gaming and RacetrackEmergency Services Shift Supervisor
Feb. 2004 - Oct. 2010Farmington, New York, United StatesOn-site first responder at the Finger Lakes Gaming and Racetrack providing prompt and effective medical assistance during emergencies involving both patrons and employees. Maintained EMT-Basic Certification through continuous education and remained abreast of the best practices in the field. Responsible for day-to-day administrative tasks, including accurately completing employee time cards and payroll management. I was responsible for ensuring that all relevant information regarding injuries or illnesses caused by patrons and employees was accurately documented and processed according to state and federal guidelines. I completed Worker's Compensation paperwork, which is crucial to ensuring that those affected receive the appropriate care and support.
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