Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Athens iOS MeetupsCo Organizer
Oct. 2017
Advantage FSE - FISERV Business PartnerPeople & Culture Director
Mar. 2015Athens, Attiki, GreeceResponsibilities:
Strategic Leadership: Developed HR strategy aligned with business goals, nurturing high-performance culture in remote and hybrid teams.
End-to-End HR Management: Oversaw all HR functions, from talent acquisition to DEI initiatives. Key Achievements:
• Cultural Transformation: Contributed to transforming the company into a leading software house and employer of choice in Greece.
• Recruitment Framework: Designed a framework resulting in 200+ IT Digital Banking hires, launching 9 Software Engineering Academies, and increasing employee referrals from 10% to 50%.
• Employee Engagement & Well-being: Enhanced engagement, raised satisfaction rates from 68% to 82%, designed a comprehensive internal communication framework, held team-building activities.
• Career Development Framework: Bridged company goals with employee aspirations and introduced a training program for mentors.
• On-boarding & Assimilation: Developed an on-boarding framework focused on compliance, culture, and connection.
• Alumni Scheme: Established alumni processes, fostering community engagement and re-hires, alongside a referral award scheme.
• Policies & Handbooks: Created comprehensive people-related policies, including Remote Work, Anti-discrimination, Data Protection, and an Employee Handbook.
• Retention & Satisfaction: Reduced 1st-year churn from 12% to 0%, maintaining a total churn rate of 11%—below the industry average. Doubled employee tenure from 2.5 to 5 years.
• Positive Ratings: Elevated company ratings on platforms like Glassdoor, achieving a 4.5 rating, 97% CEO approval, and high recommendations, reflecting a positive culture, diversity and inclusion, and career opportunities.
Piraeus Bank (following the acquisition of Millennium bank)Customer Experience & Intelligence, Manager
Jan. 2014 - Dec. 2014Athens, GreeceAfter the successful acquisition of Millennium Bank, spearheaded a series of strategic initiatives focused on enhancing the overall customer experience at Piraeus Bank.
Key Achievements:
• Pioneered the development of customer-centric processes, emphasizing service excellence and fostering customer engagement.
• Devised an employee engagement process to drive the Bank's continuous quality improvement cycle.
Millennium bankDirect Banking Director
Jan. 2009 - Dec. 2013Athens, GreeceBusiness Development and operational management of Internet Services, ATMs, Contact Center. Key Achievements:
• Award-Winning Contact Center: Earned Gold Awards in the 2012 & 2009 Teleperformance Grand Prix Contest for Contact Centers in Greece.
• Financial Growth: Achieved a 50%+ increase in Direct Banking operating income.
• Innovation: Introduced Mobile Banking with a 10% monthly growth rate.
• eBanking Success: Drove a 75%+ annual increase in eBanking active users and a 70%+ in revenue.
• Call Center Optimization: Reduced abandonments by 50%+ and waiting time by 40%.
• Team Leadership: Led a team of 50 (2 direct reports), reporting to the COO.
ΕΛΛΗΝΙΚΟ ΙΝΣΤΙΤΟΥΤΟ ΕΞΥΠΗΡΕΤΗΣΗΣ ΠΕΛΑΤΩΝ (ΕΙΕΠ) - Hellenic Institute of Customer ServiceMember of the Board
Jan. 2007 - Dec. 2007Athens, Greece
Millennium bankQuality Assurance & Customer Care Director
Sep. 2004 - Dec. 2008Athens, GreeceQuality Management: Oversaw quality in customer service, employee satisfaction, and complaints.
Framework Design: Designed and launched Customer & Employee Satisfaction Framework, including a Customer Care Center and an Innovative Ideas scheme.
Team Leadership: Led a team of 6 professionals, reporting to the GM. Key Achievements:
• Employee & Internal Satisfaction: Boosted employee satisfaction by +21% and internal customer satisfaction by +8%.
• External Satisfaction: Enhanced external customer satisfaction by +10%.
• Cost Efficiency: Achieved 30% lower survey handling costs.
• Complaints Handling: Reduced complaints by 20% and resolved them 50% faster.
Millennium bank (ex Novabank, start-up operation)Human Resources Director (start-up position)
Nov. 1999 - Aug. 2004Athens, GreeceFounding Team Member: Integral member of the bank's founding team, played a pivotal role in shaping the organization's early years.
Strategic Leadership: Crafted and executed a people strategy that aligned seamlessly with the bank's business strategy and core values. Nurtured a high-performance culture that contributed to the bank's success.
Team Leadership: Led a team of 9 HR professionals, reporting directly to the CEO. Key Achievements:
• Recruitment Excellence: Designed a robust recruitment framework, resulting in the successful onboarding of 400+ employees within 8 months.
• Comprehensive Training: Contributed to a 'cascade' training program for various employee levels and specialties, ensuring readiness for the bank's launch.
• Career Development Framework: Designed a holistic framework aligning company objectives with employee aspirations, focusing on evaluation, goal setting, training plans, rotations, succession planning and high-flyer management.
• Compensation & Benefits: Managed total compensation and benefits, including bonus schemes and stock options.
• Awards and Recognition: Spearheaded the bank's recognition as the "Best Place to Work in Greece" and "Best Place to Work in Europe."
• Organizational Excellence: Co-led an "Improving Organizational Performance" project aimed at maximizing value creation and sustainability, in collaboration with McKinsey & Company.
• Global Contributions: Actively participated in international projects, shaping competency frameworks and corporate levels.
ING BankHuman Resources Manager (start-up position)
Dec. 1997 - Nov. 1999Athens, GreeceHR Strategy: Developed and executed the Human Resources strategic direction in alignment with ING Group’s directives.
Europe-wide Projects: Participated in Europe-wide HR projects and simultaneously served as the Greece HR lead for the local ING Group, covering both the bank and insurance company.
Team Leadership: Led a team of 3 professionals, reporting to the Country Manager.
CitibankMarketing Product Manager
Sep. 1996 - Nov. 1997Athens, Greece
CitibankCompensation & Benefits Administrator
Jan. 1993 - Aug. 1996Athens, Greece
CitiHR & Public Relations Assistant
Jun. 1990 - Dec. 1992Athens, Attiki, Greece
Intch is a Professional Networking App for the Future of WorkSee more people like Peggy on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
302974 people
20
Teacher @ School
20
Interim CEO @ Indigo volunteers
15
Journalist and communication
51398 people
15
Journalist and communication
20
Judicial Clerk @ Administrative Court of Appeal of Thessaloniki
16
Director of Business Development @ Day One Growth Igniters