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Work Background
ATAC Anagenesis Inc.Vice President Strategy Business Development
Jan. 2024CanadaAs Vice President of strategy and business development at ATAC Anagenesis Inc., I leverage over a decade of leadership and operational expertise to drive business growth, foster client partnerships, and deliver innovative consulting solutions. My role focuses on crafting scalable strategies that empower organizations to meet their evolving challenges, with a particular emphasis on healthcare and business process optimization. Building on my experience as CEO of ATAC Inc., where I led the company’s growth from a startup to a robust BPO serving high-profile clients, I bring a proven track record in strategic leadership and operational excellence. My ability to align business goals with actionable strategies has consistently delivered measurable outcomes for clients. **Key Responsibilities and Achievements:** * Designed and implemented strategic plans to expand the company’s consulting and business development footprint.
* Led initiatives to address critical healthcare workforce shortages, connecting clients with tailored staffing solutions.
* Streamlined client operations through process optimization, achieving a 30% reduction in turnaround times.
* Spearheaded lead generation campaigns, building partnerships, and delivering client-focused solutions.
* Applied expertise in remote workforce management to develop comprehensive training and onboarding programs.
* Integrated innovative technologies and analytics into client processes, delivering actionable insights and improved outcomes. **Core Skills:** * Strategic Planning & Execution
* Business Development & Partnership Management
* Process Optimization & Scalability
* Healthcare Recruitment Strategies
* Client Relationship Management
* Remote Workforce Optimization At ATAC Anagenesis, I remain committed to driving impactful solutions, fostering innovation, and delivering long-term value for our clients.
Wholesale Express CanadaOntario Capture Rep
Nov. 2017 - Jan. 2019Ontario, Canada• Work directly with the regional manager
• Visit dealerships to capture cars for online auction
• Build relationships with dealerships to keep them loyal to the auction platform
• Ensure that client account issues are dealt with in an efficient and amicable manner
• Proactively communicate and maintain excellent working relationships with platform users
• Establish and maintain an in-depth working knowledge of the current automotive wholesale industry
• Created online dealer registration forms for Ontario regional manager and sales reps.
Bimmian InternationalWholesale Coordinator
Mar. 2014 - Oct. 2015• Identify and evaluate specific business opportunities for BMW aftermarket accessories
• Work closely with RND (research and development) team to add new items to the product line.
• Propose and execute business development plans to achieve growth targets.
A&T Ascension Consulting (ATAC)President / CEO
Jan. 2011 - Jan. 2024Ontario, CanadaATAC is a virtual sales and customer service Contact Center with over 500 agents working remotely across Canada and the USA. We are able to provide as few or as many agents as you need. Whether your project needs a few weeks or a few months we can tailor make a service program to meet your organization's unique needs. We have worked with many Large Corporate giants as well as small family businesses. We would be happy to work with you.
LiveXchangeContract Agent
Jan. 2008 - Feb. 2011Home BasedHeld multiple contracts as an independent contractor with different clients like Direct Energy, Trader Corporation, CAA, & Assurant Responsibilities * Manage large amounts of inbound and outbound calls in a timely manner
* Follow communication “scripts” when handling different topics
* Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
* Seize opportunities to upsell products when they arise
* Build sustainable relationships and engage customers by taking the extra mile
* Keep records of all conversations in our call center database in a comprehensible way
* Frequently attend educational seminars to improve knowledge and performance level
* Meet personal/team qualitative and quantitative targets
American ExpressSales Consultant
Jun. 2001 - Oct. 2007Ontario, CanadaHandled inbound customer service & sales call for HIGH-Value customers. Responsibilities: * Delivered extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
* Built meaningful relationship through consultative questioning to ensure added value for the customer
* Offered custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
* Met and exceed quality goals, compliance regulations, and productivity targets
* Documented necessary information
* Re-prioritize and adapt to the ever-changing environment
Skanna Systems InvestigationsLoss Prevention Agent
Feb. 2000 - Jun. 2001Toronto, Canada AreaDuties and Responsibilities:
* Detect and apprehend shoplifters following proper procedure and protocol in accordance with section 494 of the criminal code * In partnership with the retail store staff, identify possible shrinkage concerns * Ensure that the facility’s safety and emergency procedures are followed in response to fire alarms and other site emergencies * Follow post orders for each location * Undertake site specific training, follow direction and guidance from the Account Supervisors or the Area Manager
Malvern TennisStudent
Jan. 1997 - Dec. 2000Played Junior tennis for O.T.A. and I.T.F.
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