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Work Background
Advantage Rent A CarSr. City Manager
Mar. 2019 - Dec. 2022Greater Atlanta Area · On-siteDelivers data solutions which create business impact from efficient and scalable data services and frameworks, while integrating systems
with AWS tools and other on-premises services. Build ETL pipelines both for batch and streaming data use cases and curating data for analytics,
managing daily deliverables for 50+ direct reports, and streamlining the inventory process for a fleet location of 1100+ vehicles. Updated hiring,
training, and performance metrics protocols. Project managed, piloted, and implemented an automated accounts receivable solution to
streamline month-end overdue processing, profit-loss forecasting, price building models.
✓ Managed client expectations as engagement manager for high priority government managed SLAs and large travel / leisure sites.
✓ Built solutions that increased AR recovery by 17% YOY and branch net profit by 26% YOY.
✓ Created ERPs to manage Sales Revenue expectations and daily Net Promoter Score reporting.
✓ Managed deliverables for hardware/equipment installations and service as well as an infrastructure support 5-acre footprint machinery,
supply orders, and vehicle organization modeling.
BMBA Investment Group, LLCPresident
Mar. 2018Greater Nashville Area, TNBMBAI is a global investment organization that seeks to build value and create strategic alliances by investing in community based and international projects. We are Founding Members of The Tulsa Real Estate Fund based in Atlanta, GA and are partners in a transportation/logistics venture in Accra, Ghana.
Advantage Rent A CarCity Manager
Jan. 2017 - Mar. 2019College Park, GA & Raleigh Durham, NC Managed resources and knowhow, development, planning, scheduling, and architecting the work progress and ensured the application of
technical due process, risk, and abatement management processes. Architected efficient solutions for the management of multi-state license
plate renewals and the re-plating process for an 800+ vehicle location.
✓ Created workflow design to assist in leading 40+ direct reports/project teams in cross-functional collaboration, problem-solving,
development, and cost-worthy solution delivery: fleet, repair, and sales teams.
✓ Used GAP analysis when presenting project/program management briefings to internal clients and stakeholders regarding delivery team
capabilities and limitations.
✓ Streamlined rental returns and core service process leading to a 20%-time efficiency improvement within 3-weeks.
HertzEngineering Operations Manager
Jan. 2016 - Jan. 2017Marietta, GADeveloped processes and workflows related to various aspects of fleet and utilization management, change management, incident reporting,
equipment, and asset procurement/life cycle. Oversaw customer satisfaction technology/software, Net Promoter Algorithms. Managed Sales
(SRPD) and revenue modeling to drive branch profitability. Successfully completed the initial integration for landmark rideshare fleet program
between Hertz and Uber/Lyft in GA.
✓ Decreased NPS detractors by 29% and increased NPS promoters by 16% in a 2-month period.
✓ Managed 3rd party vendors that provided infrastructure, IT Service Desk support, network, and hardware for day-to-day operations.
✓ Designed a multi-location system to manage 25+ fleet drivers, including Human Resources needs.
✓ Project management collaboration on MarTech design, integration, & implementation of regional marketing automation platforms.
HertzAssistant Operations Manager
Apr. 2014 - Jan. 2016Greater Atlanta AreaContributed to the increasing financial profitability by a minimum of 30%, maximized operational efficiency, improved customer satisfaction
metrics by 25%, and lead a team of 10-20 associates. Supervised daily operations and sales functions to ensure maximization of fleet, revenue,
customer satisfaction and employee management. Completed system integration, rollout, and optimization of insurance replacement software for
status updates which improved location fleet utilization between 15% -19% points to an average of 93% utilization through year-end.
✓ Partnered with DevOps Engineers to improve performance, stability, and maintain infrastructure using Azure.
✓ Created branch profitability models by analyzing rental trend data.
✓ Ranked in top 3 in the area for Sales & NPS (Net Promoter Scores).
Victory Marketing AgencyMarTech Operations Manager
Mar. 2011 - Jan. 2014Greater Los Angeles Area / AtlantaOwned the marketing technology roadmap, identified opportunities/risks, and evolved marketing tech stack to meet the demand of the
business. Stayed abreast on technology best practices and ensured privacy and legal compliance requirements were met. Worked with marketing
teams and partners to understand marketing operational requirements and challenges; proposed and managed systems and processes that
addressed the development of relationships and ensured adoption of solutions across stakeholders. Prioritized resources to drive the highest impact
in meeting strategic and tactical goals. Oversaw SEO management for American Airlines, Eureka Organic, GoGoSqueez, and multiple gaming
convention footprints in marketing, PR, as well as Sales. Managed and trained 15+ staff members on marketing strategies per each event.
✓ Managed convention footprints with 20,000+ visitors.
✓ Instituted email marketing platform to manage digital marketing campaigns.
✓ Implemented social media scheduling tools for optimization.
✓ Managed experiential to digital lead generation conversions for multiple campaigns.
Inspira Marketing GroupField Manager / Tour Manager
Jan. 2011 - Jan. 2014Los Angeles-Successfully completed short and long term promotional marketing contracts
with companies such as Inspira Marketing Group, Victory Marketing, Attack Marketing, and Grand Central Marketing just to name a few. -Responsible for calendar mgmt, Sales Strategy, MarTech, personnel mgmt, extensive reporting, inventory mgmt, vehicle mgmt, footprint architecture & activation, contract negotiation, tour routing and coordination / partnerships with event directors.
Cardinal HealthAccount Manager
Jan. 2003 - Dec. 2005Stone Mountain, GA- Created daily & weekly project plans for $10+ Million Portfolio Accts. - Liaised with client purchasing and finance coordinators. - Used various business financial software to generate weekly / monthly account receivable and product usage reports. - Interacted with various clients in a high pressure, fast paced envir.
Sol Invictus Properties, LLCCo-President & Chief Executive Officer
Jan. 2001 - Jan. 2005Greater Atlanta Area- Prepared project plans for rental and sale properties.
- Oversaw renovation and code inspection for properties. - Oversaw contract negotiations for new & sale properties.
- Organized marketing campaigns for sale & rental of properties.
Greater Tomorrow, IncDirector of Operations
Jan. 1999 - Dec. 2001Greater Atlanta Area- Performed preliminary cost evaluations of constr. Sites - Supervised contractors on multiple sites. - Prepared post construction reports. - Managed property rental and liaised w/city inspectors. - Prepared project plans for portfolio of 15 properties.
Morehouse CollegeStudent
Aug. 1998 - May. 2003Atlanta, GAAlthough times change, Morehouse’s mission remains steadfast: to produce academically superior, morally conscious leaders for the conditions and issues of today, whether “today” is post-Civil War or turn of the new millennium. Martin Luther King Jr. led the country through one of its most transforming civic movements; David Satcher resuscitated the issues of health care disparity and access; Maynard Jackson taught the world the value of diversity and equal access as the first African American mayor of Atlanta; Donn Clendenon scored in the history annals and was part of a miracle when he was named a World Series MVP; and Shelton “Spike” Lee continues to challenge how the world views blacks in life with critically acclaimed films. All helped change the world. All are Morehouse men.
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