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Work Background
SSP BulgariaHuman Resources Manager
Nov. 2024
FreelanceChange Management, Training, HR Consultancy, Organizational Development
Jun. 2024Sofia, Sofia City, Bulgaria
Compass Cargo AirlinesProject Manager VR training
Dec. 2023 - Jun. 2024Sofia, Sofia City, Bulgaria
Hyatt Hotels CorporationCluster Director of Human Resources at Hyatt Regency Sofia & Hyatt Regency Pravets Resort
Feb. 2022 - Dec. 2023Sofia, Sofia City, Bulgaria
Hyatt Regency SofiaLearning Manager
Jul. 2020 - Jun. 2023Sofia, Sofia City, Bulgaria
ExTemporeCustomer Service Quality Consultant
Nov. 2008 - Oct. 2018Sofia, BulgariaProven Customer Service Coach and Trainer in the last 9 years. Developer of business strategies for companies in different industries based on development of customer service. The focus on the Customer, high Customer Service standard and а warm welcome is the key to any success. Promise that can change a single request, a telephone call or recommendation can be a turning point into a real sale. The key element of the professional image and competence is the Customer Service skills, the ability to make a rapport in a long-term and to make clients loyal to your company. My background in the hospitality and aviation industry, has a proven track record of understanding a company’s vision, its individual parts, and how to make those parts work together to complete the whole picture. Knowing that attention to detail and making each part of the operation functional and strong are key to profitability, I have developed and re-positioned some of the finest and most high profile companies. I can determine if your business runs efficient and profitable and assure that all best practices are in place. This ranges from a simple business plan to training and creating of manuals, standard operational procedures. The analysis includes more than a thousand of different standards of customer service and covers even the smallest and sometimes difficult to notice details. The result from the program provides you with an accurate and objective assessment of the actual level of service in your organization.
ExTempore Services LtdCEO
Oct. 2008 - Jun. 2020Sofia, Bulgaria
ExTempore LtdRecruitment & Training Manager /Owner
Oct. 2008 - Oct. 2010Recruitment, individual & group assesments mainly Sales, Marketing Managerial positions; customer service orientated; Planing & developing trainings; tailoring training programs; conducting trainings as Customers Service - Why bother?; Sales skills basic; Leadership & Management; Train the trainer; evaluation and assesments. Sales & marketing plans, ect.
exTempore & 360levelUPCEO & Co-founder 360levelUP
Jan. 2008 - Jul. 2020Sofia, Bulgaria360levelUP - Recruitment, Training and Branding in Virtual Reality. Custom made campaigns and programs in Virtual reality. New innovative way of approaching new candidates, memorable and experienced Customer Service training programs in real environment. Together with Boyan Milushev we combined two professional expertise in training and VR. Proven Customer Service Coach and trainer in the last 15 years. Developer in customer service strategies.
Vihren Palace Ski Resort BanskoPre-opening Manager
Jan. 2008 - Sep. 2008Tailored sales & marketing plan for the opening and following year; budget; organisational chart; recruitment of staff; trainings; operational management; contracting the biggest Tour operators in the area for the season, ect.
Radisson SAS Grand HotelSales manager
Jan. 2006 - Dec. 2008Sofiaproviding & contracting new corporate customers for the hotel; event management; accommodation; rates; follow ups; up dating the database; ect.
Emirates Airline DubaiInternational Flight Attendant
Nov. 2000 - Aug. 2002Dubai, United Arab Emirates
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