Lisa Henry - Business solutions lead, Health Care Service Corporation

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Work Background

HEALTH CARE SERVICE CORPORATION A MUTUAL LEGAL RESERVE COSenior Manager, Business Solutions Lead

Jun. 2016Chicago, Illinois, United StatesEnsure seamless flow of project operations from intake through delivery. Coordinate with product managers to identify project status and capacity for project delivery. Deliver effective support to Provider Portfolio and Claims Portfolio while acting as business solutions lead. Enhanced personal competencies of business analyst team members through provision of excellent training and coaching. Responsible for producing well developed business requirements that are clear and concise, and easy to develop. Responsible for developing road maps for project work that has come through intake, and forecast the work of the business analyst team, and help identify capacity constraints.

HEALTH CARE SERVICE CORPORATION A MUTUAL LEGAL RESERVE COSenior Manager

Feb. 2014 - Jun. 2016Chicago, Illinois, United StatesDemonstrated excellent leadership over Business / Quality Analysts for creation and roll out of complex integrated enterprise applications and services. Executed direct testing of member facing digital channel applications, including internal / integrated provider finder and member liability estimator. Expedited delivery process via coordination with IT partners. Optimized application features to integrate multi-year planning and prioritization features. Navigated multiple complex projects from initiation to finalization within time and budget constraints. Enabled fulfilment of customer requirements and testing prerequisites for applications by forging strategic relationships with vendors. Consolidate two code platforms for benefit inquiry system down to one through executive project supervision. Executed user acceptance testing, defect testing triage, and production defect management for benefit inquiry system.

HEALTH CARE SERVICE CORPORATION A MUTUAL LEGAL RESERVE COStrategic Sourcing Manager

Nov. 2005 - Feb. 2014Chicago, Illinois, United StatesStreamlined strategic sourcing activities for attainment of multiple products/services and led development of commodity sourcing strategies for most cost effective pricing and best service. Identified user specifications and requirements and aligned with project scope, impact, and complexity while optimizing strategic sourcing processes. Sourced print vendors for provision of state-of-the-art services and service level agreements to maximize satisfaction of internal clients. Attained satisfactory remarks/feedback from internal clients on services provided by vendors. Drove substantial efforts for print reduction by leading change initiatives.

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