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Work Background
AludireProductivity Solutions Architect
Jan. 2023Quito, EcuadorConsultant specialized in low code tools and Robotic Process Automation (RPA), with a focus on process optimization. I lead initiatives that have resulted in notable reductions in time spent on accounting processes (60% or more) for clients in the education, hospitality and restaurant industries. I promote innovative solutions that generate a direct impact on profitability and business agility, and provide a strategic and decisive vision to each challenge.
WirdProject Manager
May. 2022 - Jan. 2023Latin AmericaI managed the technical relationship for the Customer Experience area with Scotiabank, Banco de Chile, BBVA de México and Correos de Chile. I managed incidents in production and followed up on ongoing projects. I coordinated the creation of information security documents for ISO certifications and the renegotiation of SLAs with clients.
HughesAssociate Program Manager
Jan. 2020 - May. 2022Quito, EcuadorI managed projects to connect payment channels with banks and integrators. I coordinated a group of business analysts that supported financial processes, customer experience and satellite network support. I established commission processes and guaranteed their correct payment (Average of USD 40,000/month). Supervised the correct spending on regulatory fees with the government entity (Average USD 50,000/month).
Zurich Insurance Company LtdExternal Project Manager
Nov. 2019 - Jan. 2020Quito, EcuadorI supported with the management of the DataCenter migration project, installation of the Zabbix monitoring tool and the 2019 Disaster Recovery exercise.
XIUSExternal IT Consultant
Jul. 2019 - Nov. 2019EcuadorI supported the integration of the virtual operators MVNOs AkiMovil and MaxiPlus to the Telefonica payment manager. I helped with the integration to the payment manager for the Movistar and Tuenti data voucher sales projects. I helped with the business analysis for the new promotions module.
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