Ephraim Sebopela

Senior Manager : Customer Experience Capability Development @Transnet SOC Pty Ltd

South AfricaGrowth Hacker💸 MarketingCRM managerMarketing Analytics Manager👍 Sales & BizDevCustomer Success ManagerCommunications Manager

Key to my mission is to drive and champion customer success in each of their interaction with my organisation. Currently as a Senior Customer Experience Capability development Practitioner I support in deepening an understanding within my organisation on what brings value to our customers in various customer-commodity segments and in different stages of the customer lifecycle. I have led and continue to lead the development and implementation of Voice-of-the-Customer metrics and Ways-of-Working in my organisation. Based on the deepened understanding of our B2B customers needs and insights, I support my organisation the design of customer promises messaging which are continuing to be tested and evaluated with our frontline and customers.

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