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Work Background
Idaho Family EntertainmentPresident & CEO
Jan. 2022Idaho Family Entertainment is building a brand new experience park in the rapidly growing region of Idaho's Treasure Valley. The new theme park immerses guests in the sites, tastes, thrills, history, and culture of the beautiful state of Idaho. Designed first for “edu-tainment” via exhibits and demonstrations by local organizations, the park also features Idaho-themed rides and attractions complemented by high end retail, dining, and unique leisure experiences. The park also integrates the latest in attractions technology and is designed with sustainability in mind. All of this is set in a picturesque park-like environment where locals will come spend the day with their families and visitors, multiple times a year.
SkyNRGChief Of Staff
Nov. 2021 - Jun. 2022SkyNRG Americas is an industry-leading team of experts in the field of biofuels and aviation innovation. We have been leaders in Sustainable Aviation Fuel (SAF) for the last 15+ years and now our collective focus is to pioneer the energy revolution and transform the aviation industry.
PolyGlobal Business Initiatives
Aug. 2017 - May. 2021San Francisco Bay Area · RemoteScoped and delivered operational initiatives in various areas of the business. Engaged cross-functional, internal and external teams while minimizing risk and eliminating ambiguity, to ensure projects were completed on time, within budget, and met business objectives. As a Project Management Office (PMO) leader, designed the intake and prioritization of new projects as well as PMO processes, policies, and deliverables
MedalliaBusiness Operations and Enterprise Applications
Sep. 2014 - Aug. 2017Palo Alto, CaServed as Chief of Staff to the Vice President of Professional Services ( a global, 300-person team), developing an organizational communication strategy and creating content such as team newsletters and executive presentations. Managed the implementation of NetSuite ERP and OpenAir PSA software, with integration to Salesforce.com. Partnered with executive leadership to make critical business model decisions, resulting in effective system design. Ran a comprehensive, highly-regarded change management campaign for the global professional services organization. Developed and delivered key messaging, system training, and collateral such as campaign branding, intranet content, flyers and give-aways, all to drive critical end-user adoption of new system and business practices. Led creation of policies and targets for Utilization and Billable Time, resulting in increased utilization in first year of inception. Implemented Smartsheet; a collaborative project management tool. Rolled out to entire professional services organization. Partnered with the Director of Sales Operations to design and run a Salesforce.com council and business systems configuration roadmap. Developed requirements, gained stakeholder approval, and co-led a team of Salesforce.com contractors to implement numerous architectural enhancements. Designed the Operational model for a new Medallia Expert Services offering plus configuration in Salesforce.com, NetSuite and OpenAir. Worked with the Director of Sales Operations to design and implement Project objects in Salesforce.com, including integration to downstream systems.
MedalliaCustomer Success Lead
Jan. 2014 - Sep. 2014Palo Alto, CAManaged a portfolio of five prominent hospitality brands, totaling $2 million in annual account revenue. Used a mix of tools and techniques to effectively deliver customer value. Provided guidance and best practices on how to design Operational Customer Experience Management into customers’ Medallia solutions. Designed and executed strategic account roadmaps, leveraging a deep understanding of customers’ businesses goals. Led eight analysts across five customer accounts, providing daily work prioritization, technical and non-technical guidance, and general mentorship. Drove sales expansions that helped evolve customer programs and expand Medallia business.
Lockheed Martin Space Systems CompanyBusiness Development & Marketing
Jan. 2012 - Jan. 2014Coordinated the development of marketing campaigns for multi billion dollar programs, including the creation of key messaging, collateral and external communication plans. Participated in line of business annual strategic planning to ensure alignment with marketing campaigns. Led a multi-functional team of roughly 30 people to coordinate trade shows and events including week-long satellite launch celebration activities at Cape Canaveral, FL. Served on the Business Development employee network team, driving employee growth and development programs. Managed the proposal of a $600 million government contract.
Lockheed Martin Space Systems CompanySenior Program Planner
Mar. 2010 - Dec. 2011Provided program support for the U.S. Navy Trident II D5 Missile program, including cost account management, schedule and resource planning, and subcontractor management. Managed the technical and logistical preparations for Critical Design Review and the Production Readiness Review. Used Microsoft Project to maintain the project plan of the Inverter package and rolled its status into the main program’s integrated master plan and schedule.
Lockheed Martin Space Systems CompanyLeadership Development Program
Jun. 2005 - Mar. 2010Managed the company intern program. Partnered with managers and executives to recruit, hire and train 150 interns each year. Led a team of 20 employees to execute events and activities. Developed and owned program feedback, goals and metrics. Owned annual budget of $250,000. Ran quarterly two-day regional events for roughly 100 new employees. Developed program content and materials, trained facilitators, managed all logistics and vendor coordination. Launched New Manager Orientation including content development, facilitator training, and session logistics. Trained roughly 40 new managers. Participated on the “3 x 9” committee; company’s strategic initiative to grow to $3B in sales by 2009. Included a comprehensive communication campaign to employees. Recruited 10 peers and established the New Employee Opportunity Network team (named "Team of the Quarter" by company president). Served on task force to redesign Performance Management for the corporation. Presented recommendation to Human Resources executive leadership, including roll-out strategy to effectively inform employees. Served as HR Generalist for a client group of 600. Conducted hiring, performance reviews, merit pay, promotions, relocations, and personnel issues. Assisted Executive leadership with creation of organization’s mission and values and successful campaign to the organization.
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