Andiamo ItaliaGeneral Manager
Nov. 2004 - Mar. 2008Bloomfield Hills, MIControlled day-to-day finances and operations by scheduling labor, ordering food and supplies and developing the team. Managed within the policies and guidelines of the company to ensure customer satisfaction, operational excellence and profit maximization. Managed Assistant and Shift Managers. Ensured Occupational Safety and Health Act, local health and safety codes and company safety and security policies were met. Controlled Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions. Recruited, interviewed and hired team members; conducted performance appraisals, took discipline action and motivated and trained. Ensured maintenance of equipment, facility and grounds through the use of a Preventative Maintenance Plan. Ensured food quality and 100% customer satisfaction. Executed complete and timely corporate and local marketing programs. Maintained a safe working and customer experience environment by facilitating safe work behaviors of the team. Was responsible for guest and community relations. Built sales by creating relationships with local businesses. Also oversaw and managed banquet parties. Directly performed hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate behaviors. Organized and implemented local marketing as well as regional and national marketing promotions to increase sales.