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Work Background
The Patch BoysFranchise Business Coach
Mar. 2023Ann Arbor, Michigan, United States · On-site
Bahama BreezeTeam Manager
Aug. 2021 - Mar. 2023Livonia, Michigan, United States
Outback SteakhouseInterm Managing Partner
Oct. 2019 - Sep. 2021Novi, Michigan, United States
MIDCOM Service Group (MIDCOM Data Technologies, Inc.)Senior National Service & Hardware Provider at Midcom Data Technologies, Inc., USA & Canada
Dec. 2014 - Jul. 2019Farmington Hills, MichiganI help IT & Logistics professionals who are frustrated with the constant demands of their users and who struggle to keep up with the amount of service tickets that are piling up on their desk each day.
Professional Retail Outlet ServicesSenior Project Manager
Jun. 2011 - Dec. 2014Commerce Township, MI
Group 10 ManagementDirector Of Restaurant Opperations
Dec. 2009 - Jun. 2011Oakland County
Andiamo ItaliaGeneral Manager
Nov. 2004 - Mar. 2008Bloomfield Hills, MIControlled day-to-day finances and operations by scheduling labor, ordering food and supplies and developing the team. Managed within the policies and guidelines of the company to ensure customer satisfaction, operational excellence and profit maximization. Managed Assistant and Shift Managers. Ensured Occupational Safety and Health Act, local health and safety codes and company safety and security policies were met. Controlled Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions. Recruited, interviewed and hired team members; conducted performance appraisals, took discipline action and motivated and trained. Ensured maintenance of equipment, facility and grounds through the use of a Preventative Maintenance Plan. Ensured food quality and 100% customer satisfaction. Executed complete and timely corporate and local marketing programs. Maintained a safe working and customer experience environment by facilitating safe work behaviors of the team. Was responsible for guest and community relations. Built sales by creating relationships with local businesses. Also oversaw and managed banquet parties. Directly performed hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate behaviors. Organized and implemented local marketing as well as regional and national marketing promotions to increase sales.
DMA Food GroupArea Manager
Jan. 2002 - Nov. 2004Lansing, Michigan AreaMulti Unit Operations Manager
Damons Grill
The Parlour on Campus
Gilbert & Blakes Visited eight locations and reviewed their operations to ensure adherence to company policy, health codes, quality, guest satisfaction and to revive their P&L performance. With strategic negotiating skills, was able to hire new vendors and acquire new products; created menu, costing, training program and an orientation package. Negotiated food contacts with Gordons Food Service and Sysco Foods. Also held full responsibility for all POS systems, i.e. programming and tech support. Aided the President and Vice President during the process of finding a new locations and bidding jobs to contractors. Once build outs were completed, assisted in the hiring, training and setup of the building.
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