Garo Mangoyan

v-CISO & Head of IT @Tumo Center for Creative Technologies

Customer ServiceConsultingITC-level ExecutiveCTOSystem ArchitectCSODevOpsProject ManagerSecurity Analyst

I love Infrastructure! I love Security! I love Compliance, Risk, Governance. I am particularly apt in taking something abstract as a requirement and deep-diving to sculpt requirements, projects, driving and delivering results which hit home in terms of their impact, as has been the case so far in my career and can be verified. That is one way to present myself. My LinkedIn profile summary says "Well-versed, highly driven, enthusiastic enterprise technology & security leader, encompassing Transformation, Infrastructure, Cloud, Security, Compliance, Risk Management with over 18 years of experience in defining and delivering IT strategy, driving Change, experienced in Cloud (IaaS, PaaS, SaaS, IaC), Migrations, Infrastructure, Networking, Security aligned to NIST, CIS, ISO27001, CE+ PCI DSS, Global IT Operations, Project Management, Roadmaps, Compliance, Governance, Budget Management, managing and training global teams, Service Desk management whilst driving IT strategies that guarantee delivery of business goals and remaining technically fully “hands-on”. Experienced in collaborating at C-Level, working with 24/7 global teams, with a strong ability in developing and managing strong professional working relationships with Executives & key stakeholders, delivering group-wide global IT Transformation projects, whilst maintaining strong RoI, continuously optimised TCO and highly performing KPIs. Problem-solving, multi-tasking, out-of-the-box resourcefulness whilst maintaining hands-on IT infrastructure experience in both on-premise, hybrid and Cloud technologies across all core components." Sure, that is all precise, it goes without saying, but in essence, combining my experience in Infra, Security, GRC, working with C-Level whilst feeling comfortable being hands-on technically and working with engineers, architects and more, is what has helped me deliver results. Knowing just 1 piece, doesn't cut it.

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Work Background

Head of IT & v-Chief Information Security Officer (CISO)

Tumo Center for Creative TechnologiesHead of IT & v-Chief Information Security Officer (CISO)

Jan. 2025Yerevan, Armenia

Head of IT, Security & Data Protection Officer (DPO)

Tumo Center for Creative TechnologiesHead of IT, Security & Data Protection Officer (DPO)

Apr. 2024 - Jan. 2025Yerevan, Armenia

Head of IT & Infrastructure

Tumo Center for Creative TechnologiesHead of IT & Infrastructure

Feb. 2024 - Jan. 2025Yerevan, Armenia

Corporate Security Manager

GSSCorporate Security Manager

Feb. 2023 - Nov. 2023London- Designed & Delivered IDAM JML operational model across 3 Ps - Implemented PIM processes, IAM for multi-tenant (x4) and multi-cloud (MS Azure & AWS) - Assisted in delivery of first ISO 27001 certification aligned to NIST - Assisted in developing content for cyber-security training - Lead MS Azure multi-tenant hardening practices improving Secure scores over 2x industry std - Developed, implemented and supported multi-tenant & multi-cloud extensive Conditional Access - Contributed in IT Infra, IT Ops, GRC,SecOps functions - Third Party Risk Management & assessments for all technology vendors since being hired - Lead social engineering attack simulations improving scores & awareness 5x - Designed & implemented extensive application containerisation & endpoint lockdown for DLP - Co-designed new Change process for internal CAB - Received honourable mention in GSS Awards within first 3 months of employment

Head of IT & Security

NovacroftHead of IT & Security

Mar. 2021 - Feb. 2023- Formed unified Security & Infra Strategy Roadmaps across 3 Ps covering 27001, PCI DSS, CE+ - Designed Zero Trust Security strategy & started delivering on key components - Successful delivery of zero non-conformance passes on ISO 27001, PCI DSS, CE+ - Successful delivery of Transformational projects within record timescales - Successful delivery of landmark qualification into key bidding frameworks (CCS, NHS) - Transformed learning & development: 5x increase in capacity and 4x reduction in training time - Transformed knowledge management, broke silos, business-wide Knowledge-base - Began building Security Incident Management Ops across 3 Ps with playbooks and KPIs - Transformed data-driven business-intelligence & strategic decision making - Proactively evangelised of modern technologies to drive business benefit & monetization - Achieved 40% savings on set P/L budget on high run-rate Opex items - Aligned ITSM Service Desk improvement working towards ISO20000 certification - Designed G-Workspace migration into MS 365 across collaboration, security, MDM, Compliance - Designed Azure Architecture in preparation for migration from private cloud & on-premises - Set up RFP for Unified Comms platform - Delivered 100% record of 100% mark key bid & tender responses

Global IT Infrastructure Manager

Key TravelGlobal IT Infrastructure Manager

Nov. 2016 - Mar. 2021London- Formation & delivery of Cloud Transformation IT Strategy with focus on Infrastructure & InfoSec - DPO - Formed & led InfoSec program across, ISO27001, PCI, Cyberessentials, GDPR, DPA across 3Ps - Implementation of ISO27001, unification into single BMS with 9001, 14001 - Budget Formation & Management - Global Team Management & Performance Management - Infrastructure Service Desk Management - M&A

IT Infrastructure Manager

QBS SoftwareIT Infrastructure Manager

Jul. 2015 - Nov. 2016London, United Kingdom- Hands-on IT / ICT Management for BaU and Projects - IT Transformation project Design, Architecture, PM, Team Management, Implementation - High Availability 6-tier DR & BCP-ready infrastructure design, P2V migration, on-prem HA (Hyper-V), private + public Cloud (Azure) - Migrations for MS Dynamics NAV 5, Exchange 2010 to 2016 DAG cluster, MS SQL (production & staging), IIS - Security re-design & hardening for PCI DSS v3.1, compliance certification - DR & BCP Strategy overhaul, implementation & testing - Internal & External Technical Support Team management - Service Desk / Helpdesk creation & management for internal and external clients - Supplier management – contract negotiation - Formation & Implementation of IT Strategy & Annual (rolling) Roadmap

IT Manager

IT LabIT Manager

Feb. 2014 - Jul. 2015London, England- Development of Αnnual IT strategy for clients - Understanding business & organisational goals, alignment to enterprise & industry best practice - Development & maintenance of rolling & annual IT & Telecoms infrastructure Roadmaps - Board-level & senior Stakeholder presentations - Ownership of project specification, design, planning, management, implementation to delivery - Ownership of client relationships - Provision ad-hoc consultancy to clients - Acting as a point of escalation for 3rd line engineers - Improvement of Roadmap & project documentation & presentations for IT Lab clients

Head of Creative (in addition to I.T. Manager)

FREI TRAVEL & CONGRESS S.A.Head of Creative (in addition to I.T. Manager)

Jul. 2011 - Jan. 2014Athens, Greece

I.T. Manager

FREI TRAVEL & CONGRESS S.A.I.T. Manager

Apr. 2009 - Jan. 2014Athens, Greece

Outsourced I.T. Manager, consolidation consultant & engineer

Virtuali Technology GroupOutsourced I.T. Manager, consolidation consultant & engineer

Jan. 2006 - Dec. 2009Athens, Greece

Outsourced network & systems administrator

Enarxis ConsultingOutsourced network & systems administrator

Jan. 2003 - Dec. 2006Athens, Greece

I.T. Systems & Network Administrator

Gregory's Food Service Group S.A.I.T. Systems & Network Administrator

Jan. 2002 - Dec. 2003Athens, Greece

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