Technology SpaOperations Support Analyst - Contract
Dec. 2016 - Apr. 2018Dallas/Fort Worth Area- Provided 24/7/365 operations support for a RHEL, multi-node, distributed system.
- Assisted in the migration of customers from the legacy system into the new build.
- Executed operational system updates and changes into various system environment.
- Troubleshot application connection issues between supply and demand customers.
- Tracked system changes and customer incidents using ServiceNow ticketing system.
- Investigated service interruptions using AppDynamics, Veeam ONE, and SiteScope.