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Work Background
Aston Carter/MedimpactCustomer Service Representative
Sep. 2021 - Sep. 2022I conveyed a positive image of the company by promptly responding to customer phone inquiries. I exceed department performance standards in various metrics, including Average Hold Time, Abandonment Rate, Talk Time, Quality, Adherence, and One-touch Resolution. I utilized multiple company database programs to handle complex issues related to benefit information, claims adjudication, eligibility verification, prior authorization, and other pharmacy benefit management (PBM) processes.
Serene Health ServicesCare Coordinator
Jan. 2021 - Sep. 2021Engaging with patients and their families to discuss health concerns. Collaborating with other healthcare providers and specialists to schedule appointments and create treatment plans. Adhering to organizational guidelines, healthcare laws, and regulations.
Superior Care PharmacyLead Pharmacy Technician
Dec. 2013 - Jun. 2017Inputting patient and facility information along with prescription orders into the system. Handling order requests from customers, which involves receiving and processing these requests, ensuring accuracy and efficiency. Proficiently managed patient and facility data entry, ensuring accuracy and timeliness of prescription orders. Provided exceptional customer service by efficiently processing order requests and addressing inquiries. Demonstrated expertise in daily prescription filling, including controlled substances, various packaging techniques, compounding, and staging items for delivery. Proficiently handled phone inquiries, refills, and adapted flexibly to diverse pharmacy operations as assigned.
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