Requests
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Network Power<100 people
Roles
🔥50%
Startup Founder
👍50%
Sales & BizDev
🧨50%
Consulting
Geos
Work Background
AntlerEntrepreneur
Aug. 2022 - Sep. 2022
B2Head Of Innovation - Financial Service
Jul. 2022 - Mar. 2024Leadership in internal and external innovation.
Responsible for implementing projects that promote digital transformation.
Highlights:
- Structuring the operation for the Innovation department.
- Creation of the B2Lab Program - an open innovation methodology, in partnership with startups and fintechs.
- Promotion of intrapreneurship through the Innovation Conveyor Program.
- Negotiation and end-to-end management of the M&A process (feasibility analysis and acquisition/investment in companies).
- Consulting in the rebranding process.
- Management of all stages of ideation of the spin-off.
- ESG opportunity mapping
SumUpSales Ops | Partner Channel | CS
Aug. 2021 - Dec. 2021São Paulo, BrasilManagement of the Antifraud, Collection, Projects, Payout, and Customer Service verticals. Highlights:
- Significant cost reduction in expenses related to manual processes.
- Successful in reducing risks in the area by 80% in six months and a 23% decrease in delinquency.
- Mapping, implementation and control of ESG practices
- Leading the Reverse Logistics Project for card machines
SumUpHead of Customer Success/ Partner
Jan. 2021 - Sep. 2021São Paulo, BrasilTeam management, optimizing the journey of SumUp representatives. Highlights:
- Management of Partner Experience and Success verticals, including onboarding and development.
- 29% increase in acquisition by representatives (3rd quarter vs 1st quarter).
- 33% increase in representative productivity. 49% reduction in headcount and a 15% improvement in representative onboarding.
- Significant improvement in eNPS from -8 to 52
Cotidiano - Aceleradora de StartupsMentora
May. 2020 - Mar. 2024Brasília, Distrito Federal
Quarta CasaCEO and Head of Sales
Apr. 2020 - Jun. 2022I founded and led the company with a mission to transform the technology market, delivering on-demand software and emphasizing a customer-oriented and humanized journey. Highlights:
- Product Strategy: Responsible for structuring and expanding the scope of the Innovation department, leading product development from conception to market launch. - Negotiation and Sales: Creation and implementation of effective sales strategies, leading to a significant percentage increase in revenue and reaching the first million within one year. This strategy also established relationships with renowned clients such as Pic Pay, Ambev, Sicoob, and Banco Órama, achieving an NPS of 83%.
INTERA | Talent HackingHead of Sales| CS and Business Development (founding team)
Nov. 2019 - Mar. 2020I led the creation and structuring of the commercial area, encompassing career plan, salaries, budget, and business plan development. - Implementation of sales funnel methodology, ABM (Account-Based Marketing), and CRM (Customer Relationship Management) processes, increasing operational efficiency by 43%.
- 65% increase in commercial revenue, with the acquisition of major accounts such as Grupo Arco Educação, iFood, Pag!, Zup Innovation, Accenture, Ambev Tech among others."
INTERA | Talent HackingHead Of Talent Academy
Aug. 2019 - Mar. 2020Development of the educational arm, including the creation of courses, management of events, and curation of content for the digital market. - Launch of 8 innovative courses, selling to over 600 students with 92% satisfaction (NPS).
- Established partnerships with 30+ educational institutions in Brazil, expanding the influence and reach of the educational programs.
INTERA | Talent HackingPerfomance Marketing (founding team)
Apr. 2019 - Sep. 2019Salvador, Bahia
AFINE - ACADEMIA DE FINANÇAS E NEGOCIOSHead of Product
Dec. 2017 - Dec. 2018
AFINE - ACADEMIA DE FINANÇAS E NEGOCIOSCo-founder and Head of Customer Success
Jan. 2017 - Dec. 2017
Delegacia Especializada em Defesa da MulherEstagiária
May. 2013 - Nov. 2013
Gousteau's - Eventos Corporativos Co-Founder
Jan. 2013 - Jan. 2015
Defensoria Pública do Estado da BahiaEstagiária
Nov. 2012 - May. 2013
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