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Work Background
symphony.isSenior Product Designer
Jun. 2023Remote
Wiser Solutions, Inc.Senior Product Designer
Sep. 2021 - Jun. 2023United States · RemoteSenior Product Designer focused on products for retail experience on both sides: Customer satisfaction research and business intelligence dashboards. In this project my responsibilities go from the product discovery stage to find gaps on our different products experiences to different methodologies on quantitative and qualitative research, as well as visual and UI design for the solutions I create. I work very closely not only with PM’s, users and stakeholders but also with Developers to make sure we deliver the best experience possible.
StreetShares (Acquired by MeridianLink; NYSE: MLNK)Senior Product Designer
Dec. 2020 - Dec. 2022RemoteSenior UX and Product Designer specializing in the fintech industry. As Product Designer I was in charge of the research, analysis and implementations of new features of the ATLAS Platform, a B2B Financial service for banks and businesses that helped accelerate the lending and credit card awarding process. Responsibilities also include continuos improvement, research and Analytics management via tools like Mix Panel and VWO.
Z-TechUX Researcher & Designer
Jul. 2020 - Jun. 2021Santo Domingo, República DominicanaUX Researcher for Fintech Projects encompassing the LATAM area, responsibilities included conducting quantitative and qualitative research, analyzing research results and adapting results to be consumed by top stakeholders outside the UX area. As part of the company I also did, to some level, visual and UI design for different projects and conducted the initial structure for the project DEsign System as well as establishing the ideal ways of working for the broader team that was to come to the project.
UNIT, S.A.Gerente de Experiencia de Usuario | UX Manager
Mar. 2019 - Apr. 2020Santo DomingoConstrucción de soluciones de diseño y navegación con un enfoque hacia la simplicidad y la facilidad de uso. Medir la reacción del usuario e identificar áreas de oportunidad de mejora. Unit es una compañía de seguros digital (Insuretech), filial de Grupo Universal. Grupo empresarial dominicano con más de 55 años de trayectoria. --- Building UX and UI Design solutions with a focus on simplicity and ease of use. In charge of measuring user response to the current solution to identify improvement opportunities. Unit is an Insurtech company, affiliate to Grupo Universal, a Dominican business group with more than 55 years of experience.
X-TeamUser Experience Designer
Nov. 2017 - Jun. 2019Remote
AccelOneUser Experience Designer
Nov. 2017 - Oct. 2018Remote
InstaCarro.comUser Experience Designer
Nov. 2016 - Feb. 2017Santo DomingoAs a UI/UX Designer I was working on improving the conversion rate of the site via the usability and experience for each user as well as helping the business understand better who the users are, what they are looking for, and how to please them better. Much of my work here is based on UX research and analyzing data to understand our results, some of the tools used to get the data were: Google Analytics, MixPanel, VWO and more. Here is a more detailed post of my work for Instacarro.com: http://claudiohenriquez.com/instacarro/
Argov Design StudioLead UX Designer
Feb. 2016 - Mar. 2019RemoteI was the lead UI/UX Designer of the Studio and was in charge of conducting the UX Research and supervising as well as helping with the UX and UI process of each project. Currently I’m a UX Consultant here.
Future Links CorporationUser Experience Designer
Jan. 2015 - Feb. 2016República Dominicana/RemotoIn This B to B company I was in charge of the UI and UX of every project as well as the Front-End Development. I was able to develop different projects and startup ideas such as a Bitcoin trader system, an interesting new mobile social network and different classified projects for the Government of the Dominican Republic.
Grupo VOPMWeb Designer / Developer
Sep. 2014 - Dec. 2014República Dominicana/RemoteThe first B to B company where I worked, here I was in charge of the web and mobile design as well as the front-end development, the clients I worked with here were mostly Hotels chains with a need for a lead generation landing page or a full website with booking system.
Trusted NutrientsUX Designer / Front-End Dev
Jun. 2013 - Sep. 2014República Dominicana/RemoteMy first Startup and where I had my first experience as UI/UX Designer. My first months here were mostly to design and develop new parts of the eCommerce website which was made with Shopify. After a while I was able to start a big project with my team where we developed a full UX and UI process to create an interesting new eCommerce design that was self-hosted by the company and had a focus on conversion rate. I was also in charge of developing the front-end of mostly all the pages of this new eCommerce as well as the blog which was made with Wordpress.
Solucciones GBHDiseñador Web
Jan. 2012 - Mar. 2012
Freelance - Multiple agencies and clientsUser Experience Designer
Mar. 2011 - Jan. 2021
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