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Work Background
PolishedChief Merchandise Officer and Chief Supply Chain Officer
Oct. 2023 - Mar. 2024Brooklyn, New York, United States · Remote✔ Relationship Building: Teamed up with freight partners and internal freight company, YF Logistics, to drive down shipping costs by 15% and negotiated an additional $1M in volume rebates and marketing funds from vendor partners.
✔ Performance Management: Spawned a LLM AI tool to analyze chat, customer service and sales phone calls driving substantial improvements in service, sales efficacy, and overall customer experience reducing cancellations by 20%.
✔ Revenue Growth: Forged new partnerships with strategic partners to create joint sell-in strategies for the renovation and new home industry sectors resulting in 800k in incremental revenue during the pilot phase.
PolishedVice President, Merchandising, Inventory Planning, and Analytics
Nov. 2022 - Oct. 2023Brooklyn, New York, United States · Remote✔ Change Management: Introduced Open-to-Buy tools, KPI’s, a department re-organization, and new accountability processes to reduce inventory by 40% and grew gross profit margins by 20%.
✔ P&L Accountability: Immediate impacted profit by taking over the leadership of a $320M department driving over $10M in profit through improved acquisition strategy, profit analysis and vendor programs.
The Tool NutHead of Merchandising and Inventory Planning (ecommerce)
Apr. 2021 - Sep. 2022Kansas City · RemoteResponsible for merchandising and inventory planning teams, financial analysis, and strategic planning.
✔ Developed, influenced, and implemented an EBITDA growth strategy resulting in a 30% EBITDA gain in under 18 months by driving gross profit increases and reducing freight expenses.
✔ Coached and trained a brand new team and installed OKR process driving a 20% improvement in service, 17% increase in sales, and a 25% reduction in customer order cancellations
Hostess BrandsSupply Chain and Analytics Consultant
Nov. 2019 - Nov. 2021Kansas City, Missouri AreaLeveraged analytics and inventory management expertise providing consultation and advisory on all facets of supply chain management, effectively influencing capital investments, revitalizing operating procedures/KPI’s, and revamped safety stock and raw goods management.
✔ Maximized visibility driving efficiencies across E&O, waste, PO management, and safety stock calculations through conceptualizing and initiating innovative supply chain analytics strategy.
✔ Significantly enhanced demand planning tools, capacity analytics, and S&OP modeling to drive a $30M capital investment maximizing ROI.
Nebraska Book Company, Inc.Senior Vice President of Merchandising, Inventory Planning, and Supply Chain
Jan. 2017 - Oct. 2019Lincoln, Nebraska Area✔ Turned around a 5-year declining business, generating substantial profit growth in last 3 quarters.
✔ Negotiated 2 company acquisitions, eliminating one of our largest competitors, enhancing revenues by $20M.
✔ Responsible for $125M in revenue, leading 84 management / team members and tens of thousands of SKU’s across 2000 B2B clients, 6 marketplaces, and 2 ecommerce sites.
✔ Built partnership projected to deliver an added $100M, doubling the business.
✔ Launched MyNBC, a new customer service portal that expanded orders per account by 30% and skyrocketed Net Promoter Score from 8 to 37.
Nebraska Book Company, Inc.Vice President Product Management
Jan. 2015 - Dec. 2017Lincoln, Nebraska Area✔ Delivered PRISM Insight business intelligence tool, attaining profitability and growing to 39 customers within 6 months and will generate $1M+ this year alone.
✔ Rebuilt our rental products and now dominate the marketplace with over 70,000 SKU’s and over $10M+ in revenue annually
Nebraska Book Company, Inc.Director of Inventory Planning and Analysis
Jan. 2012 - Dec. 2015Lincoln, Nebraska Area✔ Championed strategic planning and implementation of purchasing strategy, adding 20% to gross profits - $14.5M – while dramatically reducing obsolescence by ~50% at ~$2.5M. ✔ Transformed a fledgling department, implementing a breakthrough KPI strategy and slashing SG&A by ~$4M in 12 months.
✔ Centralized bloated division and eliminated $30M in spend, receiving companywide President’s Award.
Nebraska Book Company, Inc.Director of Merchandising and Planning
Jan. 2007 - Dec. 2012Lincoln, Nebraska Area✔ Completely rebuilt General Merchandise team & strategy in ~18 months that catapulted ecommerce business by 200% in 4 years.
✔ Swelled profits by 10% annually, reaching $750K/year and ~$3M in 4 years. ✔ Boosted margins by 7% while trimming costs for $950K improvement in EBITDA and streamlined SKU count by 20%.
✔ Drove $1M in incremental EBITDA in 18 months. Facilitated transition to new primary supplier to cut costs by 11% while maintaining gross margins.
✔ Created company’s first vendor agreement resulting in $500K of incremental EBITDA as well as SG&A reduction.
✔ In first 12 months of position, implemented open-to-buy and category management processes, standardizing pricing strategy and centralizing buying processes.
Follett Higher Education GroupSenior Merchandise Planner
Jan. 2006 - Dec. 2007✔ Managed a $38M business across 35 locations and 3 catalogues and 2 eCommerce websites.
Sears Holdings CorporationBuyer, Team Sports and Activewear
Jan. 2005 - Dec. 2006
Bass Pro ShopsAssistant Buyer, Hunting Apparel and Rainwear
Jan. 2002 - Dec. 2005
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