PepperstoneCustomer Due Diligence Officer
May. 2017 - Dec. 2019Melbourne, AustraliaResponsibilities • Performed the required KYC screenings on customers documenting the information obtained on the clients as required by global KYC procedures.
• Prepared KYC Due Diligence profiles on a wide range of entity types (Trusts, Partnerships, and Corporations).
• Assisted the compliance department with the drafting of Regulatory reports and responses to inquiries as necessary.
• Learned other department roles across the business to provide clients with better customer experience.
• Trained staff regarding company processes and policies regarding KYC exceptions. Achievements • Discovered fraud patterns via the detection of secondary documents across a group of clients.
• Used data to discover unusual client patterns such as large intake of clients from high-risk clients, enabling us to constantly monitor their activities.
• Managing a customer due diligence remediation project.