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Work Background
Acklen AvenueChief Operations Officer
Dec. 2021Nashville, Tennessee, United States
StratasanEVP, Customer Experience
Mar. 2020 - Sep. 2021Nashville, Tennessee, United StatesStephanie is responsible for defining the strategic direction of Stratasan’s Delivery Teams and overseeing their successful execution. She will define the strategies by which Stratasan maximizes customer value, retention, and profitability. Stephanie has oversight of the teams at Stratasan that facilitate the delivery of value from the company to the client: Client Success (CS), Onboarding, Training & Support (OT&S), Strategic Advisory Solutions (SAS) and Channel Partnerships (CP). She is charged with solving lasting client problems, building a long-term competitive advantage, retaining loyal clients, and creating a strategy to help increase profit from customers. As a member of the executive team, Stephanie's efforts will develop and support a winning culture characterized by high performance, strategic partnerships, and a relentless focus on driving customer value.
StratasanSVP of SRG and Customer Success
Jun. 2016 - Mar. 2020Greater Nashville Area, TNThe SVP of Strategic Resources at Stratasan has three primary functions: (1) Lead and develop the Strategic Resources Group [SRG], (2) Increase scalability and operational efficiency of the SRG, and (3) Collaborate with the SVP of Growth to optimize communication and effectiveness between the SRG and Product, Marketing, and Sales teams.
Zycron, Inc.Chief Operations Officer
Jan. 2009 - Jun. 2015Nashville, TennesseeSummary/Objective The chief operating officer position provides the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The position accomplishes this through a respectful, constructive and energetic style, guided by the objectives of the company. Essential Functions Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company. Bottom line: Build a beautiful company. Drive the company to achieve and surpass sales, profitability, cash flow and business goals and objectives. Measure the effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company. Spearhead the development, communication and implementation of effective growth strategies and processes. Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization. Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program. Act as lead "client-care officer" through direct contact with every client and partner. Assist, as required, in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives. Foster a success-oriented, accountable environment within the company
Zycron, Inc.Vice President Business Development
May. 2007 - Jan. 2009Nashville TennesseeLead the Business Development Team to pursue diverse opportunities in key target areas to build relationships and introduce our brand to the local market. Responsible for bringing in several new clients include a major car manufacturing multi-year consulting contract. Business and Sales strategic planning.
Zycron, Inc.Director of IT Recruitment
Jun. 2003 - Mar. 2007Nashville, Tennessee
Zycron, Inc.Senior Recruiter
Aug. 2000 - Jun. 2003
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