The Ritz-Carlton Hotel Company, L.L.C.Internship- Night Audit, Front Desk
Jan. 2014 - Jun. 2014Lisboa e Região, PortugalWorked for five months at the Front Desk of Ritz Carlton Penha Longa Hotel and Golf Resort. In my internship besides skills of a night receptionist I also became acquainted with the duties of a night auditor. These tasks included:
- Checking in and checking out guests, including handling walk-ins
- Being at the guests disposal for any kind of request or information
- Managing internal and external telephone calls
- Foreign currency exchanges
- Controlling different kinds of payments
- Using the Hotel's application computer system Opera and MS Office