Ivette Sierra - Practice office assistant, White Plains Hospital

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Work Background

WP Hospital Physician AssociatesWPPA Physican Office Assistant

Jan. 2023Scarsdale, New York, United States · On-siteManaged Administrative Tasks: Provided comprehensive administrative support, including appointment scheduling, patient record maintenance, and insurance verification. • Achieved a 98% accuracy rate in insurance verification, minimizing billing errors and revenue loss. Coordinated Patient Care: Collaborated with healthcare professionals to ensure patients received timely and efficient care, managing patient intake, and assisting with treatment room turnover. • Facilitated the intake process for an average of 20 patients daily, reducing patient wait times by 15%. Documented and Managed Records: Efficiently managed patient records, ensuring compliance with HIPAA regulations and facilitating easy access to patient information. • Maintained strict confidentiality in handling patient records, consistently meeting HIPAA requirements. Provided Exceptional Customer Service: Offered a friendly and professional point of contact for patients and visitors, addressing inquiries, and resolving issues promptly. • Improved patient satisfaction scores by 10% through active listening and effective communication.

NYOS Orthopedic Specialist, P.C.Front Desk Billing & Pre-Authorization

Aug. 2022 - Dec. 2022Scarsdale, New York, United States · On-siteBilling and Claims Management: Proficiently managed billing processes, including claim generation, submission, and follow-up with insurance providers to ensure accurate and timely reimbursement. • Reduced claim denials by 15% through meticulous coding and documentation review. Pre-Authorization and Verification: Oversaw the pre-authorization process, ensuring that all required approvals and verifications were obtained before patient treatments, minimizing reimbursement delays. • Achieved a 95% success rate in obtaining pre-authorizations, preventing treatment disruptions and improving revenue flow. Front Desk Operations: Efficiently coordinated front desk tasks, including patient check-in/check-out, appointment scheduling, and providing exceptional customer service to patients and visitors. • Improved patient check-in efficiency, reducing wait times by 20% and enhancing the overall patient experience.

NYOS Orthopedic Specialist, P.C.Medical Records Legal Analyst

Jan. 2014 - May. 2015Scarsdale, New York, United StatesMedical Records Management: Expertly managed the organization and maintenance of patient medical records, ensuring their accuracy, completeness, and compliance with healthcare regulations. • Oversaw the digitization and secure storage of thousands of patient records, reducing the costs by 30%. Legal Analysis: Conducted detailed legal analysis of medical records and documentation in response to legal requests, including subpoenas, court orders, and requests for medical information. • Reviewed and summarized complex medical records, assisting legal teams in building strong cases and ensuring compliance with legal requirements. • Collaborated with attorneys to prepare accurate and comprehensive medical record exhibits for court proceedings. HIPAA Compliance: Ensured strict adherence to HIPAA regulations and patient privacy standards in all aspects of medical record handling and disclosure. • Responded to and mitigated potential privacy breaches, preserving patient confidentiality. Documentation and Reporting: Prepared detailed reports and summaries of medical records for legal purposes, providing essential information to support legal proceedings and claims. • Assisted in the preparation of the Doctor testimony, contributing to the success of legal cases such Workers Compensation & No-Faults.

Hunts Point Cooperative MarketFacility Janitorial Staff

Dec. 2010 - Aug. 2022Bronx, New York, United States · On-siteCleaning and Sanitization: Performed thorough cleaning of the facility, including offices, restrooms, and common areas, ensuring a hygienic and safe environment for employees and visitors. • Implemented a daily cleaning schedule, resulting in a consistently tidy and sanitized workplace. Waste Management: Efficiently managed waste disposal, including the collection, segregation, and disposal of trash and recyclables in compliance with environmental regulations. • Reduced waste disposal costs by 15% through proper recycling and waste management practices. • Implemented a waste reduction program, resulting in a 10% decrease in overall waste generation. Inventory and Supply Management: Maintained an organized inventory of cleaning supplies and equipment, ensuring availability and proper use of resources. • Implemented inventory tracking and reorder systems, preventing stockouts and reducing supply costs by 10%. • Identified cost-effective cleaning products, contributing to budget savings. Safety Compliance: Adhered to safety guidelines and protocols, using appropriate personal protective equipment (PPE) and promptly addressing safety hazards. • Conducted safety inspections and reported hazards, contributing to a 100% accident-free record. • Participated in safety training sessions, promoting a culture of safety among colleagues.

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