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Work Background
JRD Inc.Director - Strategic Operations
Jul. 2023San Jose, California, United States · On-siteDeveloping the Future of Operations Playbook for Pet Care Businesses.
TruckX IncDirector - Strategic Operations
Oct. 2022 - Jul. 2023United States · On-site1. Crafted Customer Success Support strategy by leading 1:1 and collective brainstorming with multiple stakeholders to address process inefficiencies, defined KPIs, and enhance performance metrics by value stream ownership method. Resulted in increase in key metrics by 40%.
2. Used Quantitative Data Analytics from multiple sources to audit and identify Sales process mapping and its inefficiencies. Identified key differentiators, Instituted a restructuring and coaching program, and aligned Product and Marketing strategies to enhance ARR per agent by 30%.
3. Partnered with Sales, Customer Success, Human Resources and Operations’ leaders to craft an end-to-end customer success journey map for sustained growth during the ongoing economic environment. Tracking to achieve 75% increase in sales and reduced customer churn by 35%.
4. Focused on process-based accountability across the organization to monitor delivery of service. Introduced a new Rewards and Recognition system to foster top performers and promote pursuit of excellence. Increase in metrics by 40% and dramatic rise in morale.
5. Discovered prevalence of Silo-ed functioning and took the initiative to start Leadership Team meetings across 3 countries to marshal efforts to resolve organization wide issues and drove efforts to rapidly adopt a strategic vision. Successfully completed multiple blocked projects in record time. 6. Coordinated with external stakeholders and OEMs to monitor new customized hardware development and lifecycle management. In progress as on date.
OrroDirector - Product Strategy
Mar. 2020 - Nov. 2022San Mateo, California, United States1. Conceptualized the overall roadmap to operationalize CEO’s vision for successful deployment of multiple projects from Alpha, Beta & Delta Testing of smart home control product, Market segmentation, CS Support Operations & Product Launch. 2. Innovate Customer Acquisition and Create new distribution and sales channels for rapid and sustainable growth. Independently reached out and created wide ranging traction in many business verticals including Distributors, Builders, Microgrids, Senior Care, Home Security etc. 3. Strategized and Operationalized Amazon Sales Channel including Amazon Launchpad, Fulfillment by Amazon and Prime Membership Management
4. Undertook multiple special projects with the CEO, spanning Market Research, Product Market fit, Go-To Market Strategies, ML Algorithm testing, Competitor Research utilizing Quantitative Data analysis.
5. Introduced Customer centric strategy. Predicted and convinced the leaders to pivot the product from only ‘smart lighting control’ to ‘smart home control unifier’ and pivot the sales strategy from DTC to B2B and B2B2C. Both pivots led to increased market traction and sales.
6. Established 3PL fulfillment channel for efficient delivery of product to B2B and DTC sales channels.
TruckX IncDirector Of Operations
Mar. 2019 - Oct. 2019Mountain View · On-site1. Analyzed the current business and added a new vertical of Dispatch Operations. Formulated Strategy for Product Capability and Product Suite Enhancement.
2. Collaborated with Marketing Consultants to craft Brand Recognition efforts and expand the sales envelop to a specific community. Resulted in 100% growth YoY for 3 years.
3. Strategized to address the fragmentation in the Owner Operator segment of trucking industry using multi-functional data channels.
OrroStrategic Operations Lead
Jan. 2018 - Mar. 2020San Mateo, California1. Support the CEO and undertake Strategic Planning and Projects including research and implementation to assist growth of the company. 2. Develop new operational capabilities.
3. Design, propose and implement Standard Operating Protocols across the organisation.
4. Serve as central point of contact and source of truth for critical business operations & assist all ongoing operational activities for the organisation.
OrroStrategic Projects Intern
Sep. 2017 - Jan. 2018San Francisco Bay Area · HybridWorked on initial market segmentation and market discovery in Professional Installation segment and defined the following:
1. Marketing Strategy based on product-market fit.
2. Use cases in multiple smart home scenarios.
3. Roadmap for installation, testing, and sales
Indian ArmyColonel General Staff - Chief of Staff
Sep. 2015 - Aug. 2016Amritsar1. Lead multiple cross-functional team of administrators, technical and non-technical staff officers to manage all organizational reporting and communication channels. 2. Managed multiple projects involving up-gradation of IT infrastructure and Data Management at the Division Headquarters.
3. Led Data Analytics based efforts for Indian Army to monitor complete supply chain of an Infantry Division (+20000 troops) involving procurement, deployment, utilization, repair and disposal of all warfighting weapons and equipment worth +$300 million.
4. Successfully completed large scale national level events involving itineraries of the Prime Minister & the Defense Minister of India, coordinating with multiple stakeholders in State Governments, Police and Federal Aviation authorities for precise coordination.
Indian ArmyChief Operations Officer (Air Operations) (Colonel)
Sep. 2013 - Sep. 2015On-site1. Deputy Brigade Commander controlling Operations, Planning, Administration, Security, Training, Supply Chain Logistics ($300M per year) of the highest composite Heli-base in the world, the first for Indian Army. 2. Managed a fleet of 50 light and medium lift helicopters, providing all-encompassing logistical support for troops deployed at extreme altitudes (18-21000 feet).
3. Coordinated expert teams of pilots, engineer and other support staff, servicing multiple types of helicopters in extremely high altitude multi-site operations. 4. Managing a large fleet of helicopters in the most challenging operational environment, unique in the world for high altitude operations.
5. Control and supervision of cross-functional teams of operations, logistics, infrastructure, training and security requirements of the base.
6. Strategize and Implement future operational requirements.
7. Collaborated with multiple entities including civil administration, Air Force, Paramilitary forces on numerous operational and disaster relief tasks.
8. Ensured a Flight Safety record of nearly 100% with only two minor incidents in two years.
Indian ArmyCommanding Officer (Colonel - CEO)
Mar. 2011 - Sep. 2013Jammu And Kashmir, India · On-site1. Successfully led an Infantry Battalion comprising of +1000 trained soldiers, in high intensity counter insurgency operations. Direct control of high value assets and war-fighting equipment worth +$100M. 2. Team won 26 awards for excellence. 3. Created a Battalion Training Team of high performing individuals, rewrote and implemented the training policy of the battalion to achieve +200% increase in training performance. 4. Battalion got selected for the absolute toughest assignment at the highest battlefield in the world (18-20K feet) at 'Siachen Glacier' and came out with flying colors after a highly successful tenure
4. Awarded for Exemplary Military Leadership by 3 Star General commanding Western Army.
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