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Work Background
Shop With ValExecutive Assistant
Apr. 2022
Affiliated PhysiciansProgram Manager
Mar. 2021 - Mar. 2022♦ Participation in new account review and requests
♦ Conception and preparation of necessary tech to ensure program runs smoothly
♦ Direct and manage project development from beginning to end
♦ Define project scope, goals and deliverables that support business goals in collaboration with account management
♦ Develop full scale project plans and schedule project according to needs
♦ Review the work plans created across area of responsibility to validate schedule, dependencies, and resource utilization
♦ Set and continually manage project expectations with team members
♦ Monitor and control the quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement analysis ♦ Identify and manage project dependencies and critical path
♦ Identify and resolve issues and conflicts within the project team – oversee the implementation of corrective actions and review current mitigation and resolution activities ♦ Ensure that cross project and cross team demands are balanced and reasonable
♦ Set clear expectations to ensure that all team members are aligned
♦ Conduct project post mortems and create a recommendation report in order to identify successful and unsuccessful project elements
Jaxson TechnologyDirector of Operations
Sep. 2020
Hilton Grand VacationsMarketing Executive
Apr. 2018 - Mar. 2021New York City Metropolitan Area♦ Responsible for face-to-face guest contact and lead generation by actively reaching out to Hilton Honors Rewards members and Hilton hotel guests in the lobbies of branded Hilton hotels. ♦ Speak to and schedule guests to come into the sales gallery for a 90-minute, one-on-one presentation of the Hilton Club vacation ownership offerings. ♦ Take ownership of the front-end of the sales cycle by approaching guests, qualifying leads, using our marketing gifts and incentives to assist in setting appointments and booking guest appointments. ♦ Sell promotional vacation packages to the hotel guests.
Hilton Grand VacationsSales Gallery Coordinator
May. 2015 - Apr. 2018♦ Greeted and interacted with guests and owners in a professional and courteous manner. ♦ Handled all pre-arrival processes for sales presentations including recording reservations, assigning Sales Executives and handling the gifting program. ♦ Performed various administrative duties including but not limited to completing and updating reports and forms to assist the sales and marketing operations, updating vacation planners, handling multi phone lines and assisting guests with inquiries and information and engaging them in conversation. ♦ Other duties included administering sales rotation, managing Sales Executive attendance schedule and sales table assignments, and reconciling cash bank balances.
Vital Theatre CompanyTeaching Artist
Jan. 2013 - Jun. 2015♦ Teaching Artist for various classes in participating schools including Show Choir, Glee Club, and Graduation Performances. ♦ Choreographed the spring musicals at Brooklyn Theatre Arts High School including "Little Shop of Horrors," "Guys & Dolls," and "In The Heights." ♦ Choreographed "Teens on Broadway" performance at the Circle in the Square Theatre on Broadway
American Guest LLCConcierge
Sep. 2008 - May. 2015♦ Provided extensive information of New York City to guests throughout their stay. ♦ Arranged services for guests including but not limited to restaurant reservations, entertainment and sporting event tickets, transportation options, and sightseeing tours. ♦ Anticipated guest’s needs and resolved any issues that arose during the guests stay. ♦ Maintained an organized and approachable work environment and demeanor that allowed guests to feel comfortable in asking for advice and suggestions. ♦ Handled all payments, receipts and bookkeeping for daily sales and maintained a log for all activities that took place throughout the shift. ♦ Worked at various concierge desks in hotels throughout New York City and quickly adapted to the surrounding area.
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