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Work Background
SmartLance S.L.Self Employed
Jun. 2023Barcellona, Catalogna, SpagnaProject with Schindler
Schindler GroupIT Cloud Engineer Consultant
Jun. 2023
Claranet SpainClaranet Operations
Jun. 2020 - Jun. 2023Barcelona, SpainClaranet Operations - Service Desk Technical Support
Pix VideosBusiness Development Specialist
Jan. 2020 - May. 2020Provincia de Madrid, Comunità di Madrid, SpagnaI am a Business Development Specialist at Pix Videos, a production company that makes stunning explainer videos for R&D projects and businesses. Check these two examples below, and see more at pix-videos.com
Pix VideosBusiness Development at Pix Videos
Jan. 2020 - May. 2020Comunità di Madrid, SpagnaI am a Business Development Specialist at Pix Videos, a production company that makes stunning explainer videos for R&D projects and businesses. Check these two examples below, and see more at pix-videos.com
Hotel Arts BarcelonaIT Assistant
Apr. 2018 - Jun. 2019Barcelona Area, SpainThe Ritz-Carlton Arts Hotel Barcelona – Barcelona, Spain
IT assistant manager, IT & Systems Department, IT Support, Solve Incidents Software and Hardware, Create and terminate access to Hotel Systems, OPERA, Mystique, Materials Control, Vingcard, MGS Requisitions, change hardware and printers, configuration of Marriott Desktop computers and configuration of Mobile Devices (iPhone).
eGate SolutionsTS4/TS5 Support Team Technician
Jan. 2018 - Mar. 2018Barcelona Area, SpainTS4 Support Team Technician, checking and repairing Electronic Point of Sales devices for different airline companies around the world. Distribute devices to our customers as they request. On site troubleshooting and assistance globally. TS5 Support Team Technician, remote HelpDesk support cabin crew requests with connection through SOTI Mobile Management Platform to handle mobile devices of airlines cabin crews. Use SOTI MobiControl to manage Tablet Panasonic FZ-M1 support requests, handle requests from Cabin Crew of different Airline Bases and Airline Companies. Re-Image of the Operating System with GhostCastServer and Configuration of the Kiosk Mode on Panasonic Tablets. HelpDesk Support Team 24/7.
Tast Barcelona - Opera Samfaina Assistant Manager IT / Event Manager / Supervisor F&B
Jul. 2016 - Dec. 2017La Rambla, 51, Barcelona Area, SpainIT assistant manager in charge of POS / TPV Systems, control of Tablet to take orders, customisation of the internal Database system with SIGFRID APP to control Food&Beverage Stock, handle void and tickets system. Handle of hundred 3D Projectors, reboot and maintenance of Network connected Projectors and IT Devices. Event Manager and manager of the dining room, supervisor of the service.
Create employee’s schedules and management of supplier’s orders. Supervise Internal Network. Handle customers complains during the service.
Walt Disney WorldCast Member International Representative Cultural Program Walt Disney World
Sep. 2014 - Sep. 2015Italian Pavilion - EPCOT - Walt Disney World Resort - ORLANDO - FLORIDADisney Cast Member of the Italian pavilion, Epcot, Walt Disney World, selected to participate to the International Representative Cultural Program of Walt Disney World. I worked one year with Patina Restaurant Group which is the Company owner of the restaurants of the Italian Pavilion. They sponsored me with a Q1 Visa of fifteen months. I worked for Via Napoli Pizzeria Restaurant like Host, Seller, Busser, Food Runner, Server and, the last and most important position, like Supervisor. I had to serve food and beverage to Disney Guests, describes Italian plates, handle the station, manage the busser guy in order to take an outstanding service and high efficient and fast service to Disney Guests. I had to take orders from tables and send it to the kitchen with POS, get the orders correct, check guest allergies, communicate allergies to the managers and kitchen, supervise the entire station and eventually manage complains from guests, co-operate with managers, chef and sous chefs, handle payments with Credit Card, Disney Dining Plan, Disney Gift Card and Discount Coupons. Up selling of bottles of Italian wine and Italian artisanal beer to the guests. Up selling of all items of the menu. Supervisor, Stock Control and payments process.
OLSA GroupNetwork Administrator / IT Co-worker
Aug. 2012 - Jun. 2013Rivoli Area, ItalyNetwork Administrator and IT Co-Worker at IT Department, Network Administration, IT support to end users, expansion of the corporate network, firewall Fortinet administration, VMWare infrastructure control and administration of VMWare Virtual Machines (ESX VMWare) through vSphere Client Connection, Backup Operations with NETVAULT and Overland Library, backup tapes of 400 GByte (800 GByte Compressed), Administration of Windows Server 2003 – 2008 and Linux Ubuntu Servers, Active Directory management, DNS and DHCP Server, permission management of NETAPP. I was in charge of a project and I develop and start a new procedure for corporate intranet of Ticketing Management Support Request open by users (End Users). Project Implementation Help Desk System for company intranet with Open Source solution OsTicket (Australian Software Web Based), installed on VMWare virtual machine with Linux server Ubuntu 12.04 LTS with LAMP (Apache Web Server, MySQL database and PHP) and connected to the internal active directory with LDAP protocol in order to recognize Active Directory Users already logged in to the Domain while opening tickets. Customization of the design of the web interface with HTML and CSS.
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