Portall da Moda LTDACommercial Manager
May. 2014 - Aug. 2017Petrópolis, Rio de Janeiro, BrazilAs a Commercial Manager, my daily responsibilities were critical to both the operational success and strategic growth of the organization. My role was multifaceted, encompassing customer service , financial stewardship, and effective staff management.
In customer service, I led efforts to ensure satisfaction through the prompt resolution of inquiries and issues, alongside proactive engagement strategies to enhance the overall customer experience. This involved close collaboration with sales and marketing teams to align service delivery with broader business goals, ensuring every customer interaction was both positive and consistent with our brand values.
Financially, I was entrusted with managing the commercial department's budget, from preparation and forecasting to execution and analysis. This responsibility required a keen eye for detail to optimize financial performance, control costs, and ensure profitability. Regular financial analysis helped in identifying trends, assessing performance, and making informed decisions to steer the commercial operations toward achieving set financial targets.
Staff management was another cornerstone of my role. I led a diverse team, creating an environment that encouraged growth, collaboration, and excellence. This included hiring, training, and mentoring employees to cultivate a high-performing team aligned with the company's objectives. By setting clear goals, providing constructive feedback, and fostering a culture of open communication, I ensured my team was well-equipped to meet the challenges ahead, contributing significantly to our collective success.
Overall, my daily tasks as a Commercial Manager were integral to creating a robust, customer-centric business environment that prioritized financial health and leveraged the strengths of a talented team to achieve and surpass our goals.