Cher Moyer

Office Manager @Musical Encounters

Administrative Specialist🗿 HRHR Generalist

Cher Moyer is an accomplished Office Manager currently working with Musical Encounters. She boasts a strong background in office administration, HR, customer service, and business management. Her role at Musical Encounters involves managing day-to-day operations, ensuring smooth workflow, and enhancing the company's efficiency and productivity. With her excellent organizational skills and attention to detail, Cher has contributed significantly to the growth and success of the company.

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Work Background

Musical Encounters IncOffice Manager

Aug. 2021Glen Burnie, Maryland, United States- Full-time position in a hybrid environment (work from home and travel to facilities) - Direct and coordinate activities of the business with services, schedule, and rates - Direct administrative duties related to daily operations and client-specific requirements - Prepare staff working schedule and assign specific duties - Monitor daily operations to ensure that it efficiently and effectively meets client standards - Perform personnel functions such as selection and training - Plan, assist, or direct activities in facilities in coordination with the client's activity department - Develop and implement strategies for the company and submit proposals to the owner - Verify monthly invoices (check & balance) of the company - Prepare financial reports and review them with the owner - Fulfill obligations and responsibilities of an Office Assistant when needed

Fairview MarinaSocial Media Assistant

Aug. 2021 - Dec. 2022Pasadena, Maryland, United States- Part-time/On-call position in a remote environment (limited hours) - Create content strategies for digital media - Execute or manage social media campaigns to inform search marketing tactics - Execute or manage banner, video, or other non-text link ad campaigns

Musical Encounters IncOffice Assistant

May. 2020 - Aug. 2021Glen Burnie, Maryland, United States- Part-time position in a remote environment (work from home) - Assist in marketing calls and emails to potential clients - Schedule musician assignments and meetings in Zoom and Humanity Shift Planning - Write and edit reports, documents, emails, invoices, and other correspondence - Review applicants from recruitment channels and conduct initial interviews for the hiring process - Create and maintain electronic filing systems - Assist in timekeeping and payroll - Create marketing campaign materials and videos - Promoted to Office Manager in August 2021 - Project: Create and maintain the official website of the company: www.musicalencounters.org and the online database for business information as well as music sheets for employees to download and create a repertoire of musical themes.

Fairview MarinaOffice Assistant

Mar. 2020 - Aug. 2021Pasadena, Maryland, United States- Part-time position in a family-owned business (partial remote due to COVID-19) - Answer phone calls and assist clients - Schedule appointments and meetings, and maintain a calendar of activities - Write and edit reports, documents, emails, invoices, and other correspondence - Create and maintain physical and electronic filing systems - Assist in insurance audit - Create sales invoice, sales receipt, billing receipt, and post billable hours using QuickBooks - Assist in timekeeping and payroll - Create and publish marketing images and videos on different social media platforms

SYKESCustomer Service Agent I

Nov. 2019 - Nov. 2019- Seasonal position in a remote environment - Resolve customer issues via phone - Maintain confidentiality of customer and company information at all times - Escalate customer concerns when needed if out of scope

NGA Human ResourcesHR Business Partner

Jul. 2017 - Oct. 2018Function as an HR Generalist with a key focus on providing business partner support for NGA Human Resources Philippines’ assigned business unit. Work closely with the business unit leaders and operate as part of the management team to provide value-added strategic input. Understand the business unit goals and provide professional and expert HR solutions through consistent and effective deployment of HR policies. Develop effective business partner relationships to achieve high-performance culture through client management and accountability for overall site performance in the areas of recruitment, retention, employee satisfaction, talent management, performance management, and leadership development. Provide coaching and consulting to managers and employees relative to employee relation issues, other legal/employment matters, and overall organizational people initiatives. Partner with local and regional partners to support their business.

SitelHR Generalist

Mar. 2014 - Jul. 2017Support the HR Manager and function with the overall responsibility for associate satisfaction and retention, HR policies, processes, program administration, development and delivery of retention initiatives to enhance the overall work experience, improve morale, satisfaction, productivity, and retention of all associates.

SitelHRIS Administrator - North America

Sep. 2013 - Mar. 2014Part of the pioneer team of SITEL North America HRIS Administration who ensures the smooth transition of all administrative functions to an offshore HR Shared Services structure, including but not limited to: new hire reports, employment status, transfers, promotions, demotions, and terminations. Handle benefits administration specific to the following electives – medical, vision, dental, STD/LTD and FSA for North America and Canada sites.

SitelHuman Resources Coordinator

Oct. 2012 - Sep. 2013Assist in email, phone, walk-in queries of employees regarding government-mandated benefits, the company initiated benefits and other HR concerns Handle Social Security System loans, amendments, and manual posting transactions for all SITEL Manila sites Deliver timely and accurate reports to the HR Supervisor and HR Senior Manager Create and implement low to no-cost projects to achieve better service for employees Report new hire and separated employees to Social Security System and other government agencies Resolve escalations between employee and government agencies Assist in employee engagement of the company Partner with the site HR Field Services team for any benefit concerns Conduct new hire Benefits Orientation