Linda De Waard - Project Manager / Scrum Master, EXFO Ontology

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Work Background

EXFO OntologyConsultant Program Manager / Project Manager / Scrum Master

May. 2021South AfricaProgram / Project planning and coordination Resource allocation & management Risk management Stakeholder management & engagement across all levels Program / Project governance Program / Project performance reporting Program manager responsible for a deployment of EXFO’s Context, a dynamic topology solution in 14 African countries as part of a Key Clients digital transformation initiative, targeting improved network inventory, security, and performance functions. Project manager managing 4 projects for Key Clients deploying EXFO’s Context dynamic topology solution & Nova SensAI, a real-time service assurance solution for dynamic networks and services. Ongoing customer engagements assisting clients with adoption and project enhancements supporting their network evolutions.

Dimension Data Middle East and AfricaProject Manager & Scrum Master

Jul. 2020 - Apr. 2021KwaZulu-Natal, South AfricaProgram / Project / Scrum planning and coordination Resource allocation & management Risk management Stakeholder management & engagement across all levels Program / Project governance Program / Project / Scrum performance reporting Program manager responsible for driving the One DD Marketing Rebranding project (all aspects covering corporate identity / buildings / client & backend systems) consisting of rebranding and consolidation of Dimension Data, Internet Solutions & Continuity East Africa as Dimension Data East Africa. Scrum master working as part of an Agile Release Train responsible for delivery of various products; such as managed services for SAP - as part of the company’s program delivering SAP on cloud - with the focus on Azure. Responsible for OSS/BSS team in IT with the focus on delivering a single digital platform for clients & ongoing evolution of their CRM platform.

Internet SolutionsSenior Project Manager

Nov. 2014 - Jun. 2020Durban Area, South AfricaSenior Project Manager / Scrum Master, Nov 2014 – June 2020 Managing key projects and scrum teams within the IT delivery focused on OSS & BSS. Ensuring that all teams are aligned, coordinated, and working towards a common goal. KEY PROJECTS: • CRM Transformation program • Digital Client Platform program • Implementation of Red Hat JBoss Fuse Oracle IPSA- Development, Test Automation, Migration MIND Billing & UC - Oracle eBS integration • Process Maker • MicroStrategy Operational Reporting • Siebel CRM Price Increases Enterprise Product Catalogue

Internet SolutionsOperational Support Systems Product Owner / Scrum Master

Dec. 2010 - Oct. 2014Johannesburg Area, South AfricaImplementation of a Scrum of Scrums for IT OSS/BSS. Provided leadership that ensured the team lived agile values and principles through the creation of an environment that fostered cross-team collaboration within the OSS (Operational) and BSS (Business Support System) Teams. • Managed workflows across multiple teams (Scrum of scrums), driving stakeholder engagement processes and agile methodologies. • Led implementation and facilitation of Scrums for OSS and BSS Teams. • Managed a centralised backlog and prioritisation for OSS Development Teams. • Led implementation and execution of a communications plan for the OSS Team. Gathered and reported on stakeholder satisfaction by means of the Net Promotor Score (NPS) Survey for performance review input for all OSS and BSS Teams.

Internet SolutionsNetwork Management Engineer & Performance Management Team Leader

Dec. 2004 - Nov. 2010Johannesburg Area, South AfricaManaged and supervised the deployment, upkeep of various Network Performance Management Systems and crucial back-end systems connected to network and server infrastructure. As a product manager one the NMS PM Team it was my function to manage and groom the backlog and prioritisation of work. I mentored and trained team members & end-users, fostering a robust, outcome-driven team atmosphere. Oversaw the execution of capacity and availability plans for all systems. Ensure the drive of automation wherever feasible to guarantee updated client configurations. Worked as part of the team as an engineer on performance management systems, doing configuration, deployments and evolution of the products based on business / client requirements. Was responsible for all internal business & client engagements for the Team.

MTNSystems Engineer

Jan. 2000 - Dec. 2004Johannesburg Area, South AfricaI oversaw the implementation, administration, and support of Network Management Systems (NMS) responsible for all IT NMS Systems. Deployed, supported and was the main administrator for the IT Service Desk system for handling requests, incidents, and change management (Unicenter SD).

MTNIT Support Centre Team Leader

Jan. 1997 - Dec. 2000As a team leader, supervised and directed call centre agents and technicians, offering first- and second-tier IT support to MTN employees. Conducted training sessions for end-users, and monitored and generated reports on the MTN Corporate IT Network, providing relevant feedback to Network Engineers and Management. Ensured the management of both NMS and Service Desk systems, scheduled backups, and established Disaster Recovery and Failover protocols.

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