Woodrow Holbert - Vice President of IT, EPIC Brokers

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Work Background

Astral Soundscape StudiosFounder

Oct. 2023Shelton, Connecticut, United StatesRecording home of Astral Planisphere. Lo-Fi, Ambient, Chill Out. - Astral Planisphere - Ethereal Tide - https://spoti.fi/47pnRjb - Astral Planisphere - Particle Dancer - https://spoti.fi/46AfkIT - Astral Planisphere - Temporal Escape - https://spoti.fi/3R7TOp4 - Astral Planisphere - Celestial Crossing - https://spoti.fi/47MBHeE - Astral Planisphere - Lucid Consciousness - https://spoti.fi/42na7ne - Astral Planisphere - Spiritual Superposition -Coming March 1st!

EPIC Insurance Brokers & ConsultantsVice President Information Technology Operations

Mar. 2021 - Oct. 2023

Vanbridge, an EPIC companyVice President and Chief Information Security Officer

Feb. 2017 - Mar. 2021Greater New York City AreaEvolving policies and processes to meet changing regulations and business goals Implementation of Controls and Policies for NYDFS Cyber Regulations Integration of IT for acquisitions

Sive, Paget & RieselIT Manager

Jan. 2017New York, NY

Netology, LLC.Manager of Professional Services

Apr. 2014 - Jan. 2017Stamford, CTExecutive meetings with clients providing virtual CIO services. Implementation of international / integrated Cisco VoIP solutions. Level 3 infrastructure engineering for customers in Wash, D.C., New York, Stamford, Los Angeles,Chicago, Dublin and, Singapore. Planning and deployment of widespread Active Directory implementations, migrations. Planning and deployment of Exchange messaging systems, Office 365 implementations and migrations including hybrid deployments and migrations. Level 3 resolution for application and custom programming issues. (Web Dev, SQL, .Net) Maintenance and scaling of company private cloud infrastructure. Training and mentoring junior staff, review and interviewing of potential new staff. Development of Service Desk (Helpdesk) Procedures, development of new SLA's to simplify both client and Service Desk understanding of coverage. Oversight of Professional Services department including design desk and project management, responsible for meeting billable hours metrics. Preparing KPI Reports for utilizations and projected Professional Services work for weekly management meeting. All pre-sales assessments.

Citadel NYChief Operating Officer

Sep. 2013 - Mar. 2014New York, NY

Concordia University - Ann ArborChief Information Officer

Jan. 2012 - Aug. 2013Ann Arbor, MIOversight of private liberal arts university IT department including: Staff management, capacity and growth planning, technical implementation of back office and classroom technologies, vendor / contract management and department liaison to all academic and staff departments. Started university chapel choir.

Concordia University - Ann ArborDirector of IT Services

Dec. 2010 - Dec. 2011Skills: Disaster Recovery · Visual Basic for Applications (VBA) · Project Management · Business Analytics · Cloud Management · Leadership · Staff Development · Capital Budgeting · Web Design · Cybersecurity · Backup & Restore · Business Analysis · Software Documentation · Windows Server · IT Strategy · Infrastructure · Office Apps · Department Budgeting · Skill Development · Integration · Archiving · Infrastructure Projects · Ethernet · Supervisory Skills · Cloud Computing · Databases · Strategic Planning · Communication · Powershell · Virtualization · Active Directory · Problem Solving · Operations · Business Intelligence (BI) · IT Operations · Office 365 · Audio Engineering · Staff Augmentation · Teamwork · Vendor Management · Remote Infrastructure Management

Concordia University - Ann ArborSenior Systems Administrator

Sep. 2008 - Dec. 2010Designed and developed customized university helpdesk and helpdesk staff protocol. Designed and developed customized facilities helpdesk and request system. Development and implementation of campus intranet site. Project planning and execution of ERP system migration and upgrade. Implementation of multiple public facing firewalls. Implementation of inbound and outbound spam firewall and filtering. Implementation of new network core and vlan architecture. Implementation of Cisco NAC for secure student access and guest access. Implementation of multi-vlan Cisco 802.11g wireless across campus. Virtualiztion of existing server infrastructure with SAN backend. Implementation of disaster recovery center and proceedures. Migration of domain to Windows 2008 R2 native. Migration of mail systems to Exchange 2010 with high availability and DR replication. Implementation of SharePoint 2010 to replace older group file shares. Implementation of SSL VPN for remote desktop and file access. Implementation of online meeting services for group collaboration. Implementation of SQL Server 2005 with DR replication. Implementation of SQL Server 2008 with DR replication. Implementation of enterprise level desktop / laptop imaging. Implementation of scripting based account creation. Implementation of Terminal Services and thin clients for computer lab. Implementation of Terminal Services for staff remote access. Establishment of development and testing center. Documentation of procedures, policies, practices. Development of procedures, policies and practices, such as HEA / DMCA polcies and disclosures. Documentation of technical infrastructure, such as, network topologies, replication and deployment topologies. Active Directory cleanup / re-design with group policies. Planned and executed domain migrations and integrations. Directed Helpdesk / PC Technician and student workforce.

Citadel NYDirector of IT and Senior Developer

Feb. 2007 - Aug. 2008Designed and developed customized help desk system for clients. Designed and implemented Active Directory networks including file and AD replication for national and international organizations. Planned and executed domain migrations and integrations. Implemented cutting edge software and appliance solutions such as EqualLogic, Riverbed and VMWare. Co-planned and executed virtualization of existing servers for consolidation and scalability. Developed and implemented managed solutions for SQL server as part of the companies managed services offerings. Exchange 2003 deployment and maintenance. Customization of OWA per client. Corporate web application development. Directed the efforts of the IT staff and final decision maker concerning technology.

Laundry Capital, LLCIT Manager

Nov. 2006 - Feb. 2007Migrated directory to Windows 2003 Server from failing Windows 2000 Server machines. Maintained user accounts, security and group policies. Implemented enterprise wide logon scripts to assign resources. Maintained and supported ESD and Skantalk card cash systems. Upgraded and replaced hardware as needed. Maintained and updated DNS entries as needed. Updated company websites as needed. Administration of Exchange Server, setting up public folders as needed / requested and email configuration for mobile devices. On call as needed via phone or email. Operated as IT helpdesk for all office locations. Inventoried and tracked deployed software for constancy in upgrades and auditing.

Hudson Software CorporationWeb Developer / QA Tester / Support Technician

Aug. 2006 - Feb. 2007Developed internal application to manage information for specific client technical support issues. Tested new hardware and software on a multiple platforms. Diagnosed end user issues with our software and supplied solutions and work around. Maintained a high level of customer satisfaction by being able to relate to technical as well as non-technical persons and walk them through problems to solutions that work.

Concordia College-New YorkApplication Developer

Jan. 2003 - Dec. 2006Bronxville, New YorkDeveloped a standard set of code for use in all web projects including a common logon authenticating against the active directory. Developed web based file sharing application in house saving the college the cost of the lowest quote for a similar 3rd party product. (35k and then residual support costs.) Developed web based college service work orders submission and tracking system. Designed and implemented SQL and web server replication for redundancy and reduced down time in the event of hardware or software failure. Developed Active X components for in house use. Developed VB applications for specialty purposes, one notably being the Blackboard to Datacard importer, saving the cost of purchasing one for thousands of dollars and custom kiosk interfaces for library research terminals. (replacement of the Windows explorer shell) Design of database structure and query / stored procedure coding standards. Script development for AD user and exchange mail box creation based on student enrollment status in the SCT Banner database.

APDIApplication Developer and Online Specialist

Jan. 1997 - Dec. 2001Developed database driven web applications for customers such as the AFGE, IMF, NEPA, HIN, Baskerville Communications to name a few. Developed and deployed applications using documents rights management for online newsletter subscriptioning and individual article purchasing. Developed credit card processing gateways capable of recurring billing. Development and maintenance of BBS systems for NAACP, AFGE, The Oil Daily, NEPA (NPA at the time) using WorldGroup and WildCat BBS systems