Netology, LLC.Manager of Professional Services
Apr. 2014 - Jan. 2017Stamford, CTExecutive meetings with clients providing virtual CIO services.
Implementation of international / integrated Cisco VoIP solutions.
Level 3 infrastructure engineering for customers in Wash, D.C., New York, Stamford, Los Angeles,Chicago, Dublin and, Singapore.
Planning and deployment of widespread Active Directory implementations, migrations.
Planning and deployment of Exchange messaging systems, Office 365 implementations and migrations including hybrid deployments and migrations.
Level 3 resolution for application and custom programming issues. (Web Dev, SQL, .Net)
Maintenance and scaling of company private cloud infrastructure.
Training and mentoring junior staff, review and interviewing of potential new staff.
Development of Service Desk (Helpdesk) Procedures, development of new SLA's to simplify both client and Service Desk understanding of coverage.
Oversight of Professional Services department including design desk and project management, responsible for meeting billable hours metrics.
Preparing KPI Reports for utilizations and projected Professional Services work for weekly management meeting.
All pre-sales assessments.