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SkillCycleVice President of Client Solutions
Sep. 2022 - Jul. 2024RemoteAt SkillCycle, we use learning-led talent development and people success analytics to provide a unique view into an organization’s skill proficiencies and deficiencies. We empower HR teams with the agility to move fast and intelligently, and we put people in the driver’s seat at every stage of the employee lifecycle. • As a member of the executive leadership team, contribute to strategic planning and key initiatives, influencing market fit and pricing strategies during the company's rebranding and collaborating with C-suite executives and investors. • Cultivate a culture of leadership and mentorship within a startup environment, guiding team dynamics toward success in a rapidly evolving business landscape. • Champion customer success initiatives through strategic account expansion and renewal negotiations, substantially enhancing client satisfaction and contributing to significant revenue growth. • Cross-departmental collaboration between marketing and product development, orchestrating strategic product enhancements that bolster market competitiveness and customer satisfaction. • Actively engage as a speaker at industry conferences, sharing expertise and promoting thought leadership, influencing industry standards and practices. • Oversee the hiring and management of a dynamic team, fostering a high-performance culture and providing mentorship and leadership.
SkillCycleDirector of Client Solutions
Aug. 2021 - Sep. 2022Remote• As the first sales hire and one of the initial employees at SkillCycle, successfully spearheaded the creation and leadership of the sales team, surpassing sales targets by 23% and driving significant market share growth. • Managed the entire sales cycle at SkillCycle, achieving an 80% increase in new client logos, effectively balancing new acquisitions with the nurturing of existing relationships, significantly expanding our customer base and expasions. • Spearheaded innovative client solution strategies, integrating cross-departmental efforts with marketing and product teams to enhance overall customer experience and drive sustainable business growth. • Employed a data-driven approach, utilizing SkillCycle’s analytics tools to optimize the sales process and improve client engagement effectively. • Implemented strategic projects for end-to-end sales process optimization, including building and customizing Salesforce CRM, significantly enhancing operational efficiency and data management. • Collaborated closely with product and marketing teams, aligning sales initiatives with broader company goals, thus enhancing market penetration and customer satisfaction.
Marginal Revolution UniversityDirector of Operations and Partnerships
Oct. 2018 - Aug. 2021Remote• Championed the operational framework at MRU, implementing systems and processes for enhanced organizational efficiency. • Led strategic projects for subtitles, translations, and accessibility, expanding global content reach and driving an 80% reduction in associated costs, alongside achieving a 25% annual saving in platform subscriptions. • Managed contractor processes and temporary staff, optimizing team composition and project delivery. • Led the complete Salesforce CRM build-out and customization, aligning it with business workflows for improved data management. • Provided insights for strategic decision-making through quarterly and annual reporting. • Led operations and partnerships simultaneously, driving strategic initiatives and operational improvements, showcasing versatile leadership.
Marginal Revolution UniversityHead of Partnership Development
Jan. 2017 - Oct. 2018Remote• Initiated and developed MRU’s first partnership program, establishing foundational strategies and processes in a startup environment. • Achieved a 250% increase in educational sector partnerships, significantly enhancing organizational reach and market presence. • Led a tenfold expansion of collaborative educational programs, amplifying content distribution across various platforms. • Implemented efficient partnership tracking systems, optimizing operational processes and enhancing growth strategies. • Enhanced Salesforce CRM functionality, improving data management and operational efficiency for partnership activities. • Designed and introduced custom reports and dashboards, providing key data insights for strategic decision-making. • Acted as a liaison between clients and the product development team, aligning product offerings with market and customer needs.
HouzzProject & Sales Manager, ProMinute
Oct. 2015 - Jan. 2017Irvine, CA• Led the Pro Minute video project, achieving over $10 million in annual revenue as a standalone product. • Directed sales and account management strategies, enhancing Pro Minute's integration and performance within Houzz's sales framework. • Managed team operations, including hiring and guiding video editors and producers, to ensure high-quality project delivery. • Collaborated with over 250 sales personnel and 30 managers to effectively market and sell the Pro Minute product. • Oversaw the entire project lifecycle, from sales and negotiations to budgeting and client relations, maintaining top-tier client satisfaction. • Developed and refined operational processes for project management, enhancing efficiency and team productivity. • Controlled budget and revenue targets for the Pro Minute project.
HouzzSenior Account Manager
Jun. 2014 - Oct. 2015Irvine, CA• Instrumental in shaping the account management process as one of the first 10 Account Managers at Houzz, enhancing departmental strategies and workflows. • Managed a $5 million portfolio of Houzz Pro Plus clients across 400 accounts, delivering exceptional ongoing support and account management. • Achieved an 85% success rate in negotiating and closing profitable projects, demonstrating adeptness in identifying and fulfilling customer needs. • Negotiated pricing deals and contracts, establishing beneficial agreements and contributing to heightened client satisfaction and loyalty. • Recognized as a top producer for revenue retention and growth, exemplifying strong sales and account management skills.
Grossmont CollegeAssistant Veterans Education Certifying Official
Jan. 2010 - Mar. 2013Greater San Diego Area• Efficiently processed and certified veteran education benefits, ensuring compliance with district policies, state laws, and Veterans Administration regulations. • Developed and managed databases for tracking and auditing veteran data, enhancing the accuracy and efficiency of the certification process. • Analyzed student transcripts to determine course applicability and eligibility for benefit payments.
• Played an active role in staff recruitment, conducting interviews and participating in hiring decisions. • Provided training, work direction, and guidance to hourly, work-study, and temporary employees, fostering a skilled and knowledgeable team. • Established and maintained a comprehensive employee training program, including the development of training materials and an employee handbook.
United States Army ReserveMilitary Police Officer
Aug. 2004 - Aug. 2012Phoenix, Arizona Area• Devised and implemented a comprehensive training program for Army and Air Force personnel on operating Army Military Police stations and utilizing the Centralized Operations Police Suite (COPS). • Successfully trained over 100 personnel and facilitated the opening of five Military Police stations across Iraq. • Oversaw a 24-hour police operation, managing aspects of law enforcement, force prevention and protection, criminal investigations, logistics, and health and safety protocols. • Excelled in handling civil disturbances and contraband identification, ensuring adherence to strict safety and security standards.
America Online (AOL)Technological Support Specialist
Jan. 2004 - Dec. 2006Tucson, Arizona• Managed inbound calls, adeptly handling inquiries from both prospective and current members, showcasing strong communication and problem-solving skills. • Provided efficient customer assistance in accessing the Internet and resolving software issues, demonstrating a high capacity for technical troubleshooting. • Skillfully addressed and resolved a wide range of customer queries, including service-related questions, password resets, billing, and account security issues. • Distinguished as a top performer, ranking in the top 1% for performance, reflecting exceptional customer service and technical support capabilities.
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